Blind Veterans UK – Supporter Care Assistant



About Us

We’re Blind Veterans UK, a charity that helps vision-impaired ex-service people from every generation rebuild their lives regardless of how or when they lost their sight. Founded in 1915, by Sir Arthur Pearson, to help the many veterans losing their sight after the First World War, we have supported those blinded in subsequent wars and military engagements, including the Second World War, and more recently, the conflicts in the Faulklands, Iraq and Afghanistan.

We’re one transformational team that believes every vision-impaired veteran should be able to lead the life they choose.

We are currently seeking a Supporter Care Assistant to join our Customer Care Team on a full-time, permanent basis.

The Benefits

– Salary of £23,396.61 per annum (Plus working from home allowance)
– 25 days’ annual leave plus Bank Holidays
– Generous pension contributions
– Interest-free travel loans
– Employee Assistance Programme
– Enhanced occupational sick pay

This is an incredibly rewarding opportunity for a customer service professional with a good grasp of administrative processes to join our dedicated charity.

In this varied role, you’ll provide compassionate assistance and inspire our supporters to contribute to our cause, leaving a lasting positive impact on those who have served our country.

What’s more, you’ll enjoy the flexibility and freedom of a home-based role alongside a range of benefits to enhance your wellbeing and work/life balance.

So, if you want to step into a fulfilling role where every interaction helps to create a supportive community for our veterans, read on and apply today!

The Role

As a Supporter Care Assistant, you will provide a great support service to our beneficiaries and members of the public who have queries or complaints about Blind Veterans UK.

Specifically, acting as the first point of contact for queries and complaints from the public you’ll process incoming donations, payments and gifts, ensuring records on our customer database and manual files are updated.

You’ll encourage supporters and the public to support our work, whether that be through upselling or donations, and offer upgrades or alternatives if cancellations are requested.

Additionally, you’ll assist with post, payment processing, handling cash and other documents, maintaining a clear audit trail and ensuring payments are promptly delivered in accordance with agreed procedures.

About You

To be considered as a Supporter Care Assistant, you will need:

– Experience of handling customer queries and complaints
– Experience of managing administrative and/or process-based systems
– A meticulous approach and good attention to detail
– Good communication and interpersonal skills
– Good Excel skills

The closing date for this role is the 19th May 2024. We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

Other organisations may call this role Customer Service Executive, Customer Care Executive, Customer Support Executive, Call Centre Operator, Contact Centre Operative, Customer Care Assistant, Service Assistant, Individual Giving Assistant, Supporter Experience Assistant, or Supporter Engagement Assistant.

So, if you want to step into a rewarding role as a Supporter Care Assistant, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.

Apply here.

Our Executive Members

By @Cobseo 54 years ago

Afghanistan support

In light of recent events in Afghanistan, please find information and support resources here