DMWS – Complex Case Manager


Location: Scotland
Contract: Full-Time
Salary: £29,120.00
Closing date: 16/01/2024

This is an excellent opportunity for experienced Welfare Officers who are interested.

The Complex case manager will be responsible for managing a case load as well as dealing with cases where there are elevated levels of complexity or sensitivity. They will play a lead role in providing operational support to the Head of Region and Operations Manager and work closely with the Professional Standards Manager and Grants Manager to ensure a joined up and cohesive working environment.

The incumbent will be responsible for developing and maintaining an accurate and comprehensive database of information for the purposes of analysing the effectiveness of service delivery and reporting on key trends in service user and client data. This role will be responsible for ongoing improvement to service levels and quality management of cases throughout the organisation. The role holder will develop and maintain a comprehensive understanding of the military third sector, policing and the NHS and other public sector partnerships, work streams and change programmes where there is an expectation of engagement from the third sector to expand business opportunities in this sector.


• 30 days leave plus bank holidays calculated pro-rata
• Mileage paid between locations (45p per mile)
• Enhanced sick pay
• Up to 6% matched pension contributions
• Death in service benefits
• Great training opportunities
• £25 contribution towards eye tests and a contribution of £50 towards glasses. (As long as they are only needed for DSE use and not otherwise needed on a standard prescription).
• Enhanced maternity / paternity / adoption family friendly benefits.

For further information on this position, please see our Complex Case Manager Job Description

Applications close at 16th January but CV’s will be considered as they are submitted.

To apply please submit a CV and covering letter explaining why you would be a good fit for the role. Please remember to click on ‘upload’ otherwise we may not receive your attachments.

Applicants must hold a full UK Driving Licence. Applications will be considered as they are submitted.

DMWS reserves the right to close the application process early and feedback will only be provided to candidates who attend interviews.

Apply here.

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