DMWS – NHS GG&C Veteran Support Coordinator (VSC)


Location: Glasgow
Contract: 2 Year Fixed Term (20hrs per week)
Salary: £28,572.00 per annum
Closing date: 05/04/2022

Do you want to make a real difference to the lives of those who served our nation’s military community? Are you a confident, self-starter with welfare experience? We are looking for someone with strong people skills, who can work independently and as part of a team and who is compassionate and passionate about supporting the Armed Forces Community and their families.

The VSC will be a joint Defence Medical Welfare Service (DMWS) and NHS post. The VSC will operate under an honorary contract with the NHS Board and will be line managed by the DMWS Regional Manager (RM) with support from the Armed Forces Champion and hospital managers. Management, training, supervision, safeguarding and guidance will be provided through the DMWS RM support network and Head Office. This structure encompassing support from a professional dedicated welfare organisation and cover holiday and sickness leave as required.

DMWS is an international charity that has been providing medical welfare support to the Armed Forces Community for over 76 years.

We are recruiting a 2 year part time VSC post at Band 8a increment 1 pro rata for 20 hours per week to work across the NHS GG&C board area. The post will build on existing internal Veteran support provided through the post responsible for AFC and Veterans. As well as the existing veterans’ network across the region which includes DMWS and Helping Heroes, a partnership between SSAFA and Glasgow City Council Armed Forces.

The VSC will be based in the Glasgow Board area as part of an integrated NHS military community welfare team with a particular focus on issues which delay recovery and cause stress and anxiety. The VSC will work closely with clinical teams across the NHS GG&C region to identify veterans, make teams aware of issues and concerns and in particular will coordinate with discharge teams who have strong links to the health and social care partnerships but no dedicated knowledge of the armed forces community or the many third sector organisations available to offer additional support to veterans and their families – which is what this role will offer. Vital aspects of this role will include:

The VSC will lead in terms of:
• Being a bridge between clinical leads including discharge teams and the Veteran patient
• Reviewing existing hospital, primary care and community health support.
• Review flagging and signposting procedures – making recommendations for improvements and implementing (3-6 months).
• Constructing networks with local community groups, statutory and third sector organisations – both military and non-military
• Identifying and building a rapport with Veterans to assess needs and concerns and then building the support package and making onward referrals or links to clinical teams
• Offering emotional and practical support to identify and access solutions that will address the psychosocial factors impacting on recovery, discharge, and future health and wellbeing
• Capturing evidence of outcomes and proposing amendments to processes
• Increasing awareness of the issues faced by the armed forces community from the perspective of Veterans and also Serving community – what can be done to improve the pathways
• Building networks to improve peer connections with other NHS Health Boards and Scottish Veterans Care Network to enhance awareness and support for the Armed Forces community and other military and non-military charity groups – sharing learnings and experience.

In return, you will be working within a dynamic organisation, making a real difference and receiving great benefits, including 30 days leave plus bank holidays, enhanced sick pay, up to 6% matched pension contributions, death in service benefits, access to Smarthealth with a 24/7 virtual GP Service and great training opportunities.

To apply for the Veteran Support Coordinator post, please click on the link below and send your CV with a covering letter explaining why you feel you are the most suitable candidate for this position (no more than 300 words), both in PDF format. Please remember to click on ‘upload’ otherwise we may not receive your attachments. Applications will be reviewed when they are submitted.

More information on the position can be found here: Veteran Navigator Job Description

Applications close Tuesday 5 April 2022 at 5.00pm. DMWS reserve the right to close the application process earlier than the published closing date.

Apply here.

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