***THIS JOB VACANCY HAS NOW CLOSED***
Birmingham, West Midlands (Hybrid)
£20,900 per year
Permanent, Full-time
We are looking for a Client Advisor to join a well-established and integrated team. As a Client Advisor you will be hard working, meticulous to detail and conscientious. Working on behalf of the CTP, the principal role will be to advise and assist in the transition management of HM Forces personnel who are leaving or have left the Armed Forces.
This is a full-time, 35 hours per week, hybrid based (Birmingham Office) with a salary of £20,900. Normal working hours will be on a shift pattern between 8.00 a.m. and 8.00 p.m. Monday to Fridays inclusive. In addition, there will be occasional Saturday work between 8.30 a.m. to 2.00 p.m. Currently we are operating the support centre in a blended arrangement offering both home and office working. (Home working can only be offered once Security clearance has been passed)
Principal Responsibilities:
- Through cloud-based telephony and email tracking, monitor the progress of all clients.
- Cross refers clients to appropriate support programmes.
- Provide accurate and responsive telephone and email ‘helpdesk’ support to employers and Service Leavers who require assistance with CTP online services.
- Record all interactions with clients and employers accurately on the CTP ADAPT Client Management System (CMS).
- Effectively and accurately track all clients post discharge to confirm and subsequently record successful “Settled” outcomes.
- Carry out bespoke job matching, notifying Service Leavers of vacancies matching their preferred vocational outcome as they approach their discharge date.
- Upsell our services to and support the registration process for new employers.
- Encourage employers who have web access to use the RightJob registration and vacancy posting process.
- Assist in promoting and marketing CTP services to Service Leavers and employers.
Person Specification:
Essential Competencies:
- Ext Communication
- IT literacy
- Keyboard and interpersonal skills
- Strong customer focus
Desirable Competencies:
- NVQ 3/4
To apply, please submit your covering letter and CV. Closing date is Midnight Friday 5 May 2023.
Successful candidates will be required to undertake a Ministry of Defence security clearance (MOD SC) which requires applicants to have been resident in the UK for over 5 years.
