Forces Employment Charity – Support Team Client Advisor (Birmingham)


West Midlands, West Midlands (Hybrid)
£20,900 per year
Permanent, Full-time


Forces Employment Charity offer a specialist programme which supports veterans in the Justice System who may be vulnerable, socially isolated, or need support to live or maintain a law-abiding life. ​

The role of Client Advisor is to deliver the support centre function for the programme. This position is full-time, 35 hours per week with a salary of £20,900. The successful candidate will be based in our central office in Birmingham and report to the Support Team leader and Support Centre Manager.​​​

Specific Responsibilities:​

​Receive referrals of Veterans who are at risk of contact with the Justice System or are involved in the Justice System​
​Make first contact with referrals within 2 working days and complete initial registration. ​
​Upload client information to case management system.​
​Provide initial advice and guidance on registration.​
​Support allocated caseworker to engage with the veteran after initial assessment.​
​Support Veterans to obtain proof of service and sign required consent forms.​
​Provide accurate and responsive telephone, text, social media and email ‘helpdesk’ support to veterans and other stakeholders.​
​Record all interactions with accurately on the Salesforce case management system.​
​To be flexible and complete any additional tasks, asked of you by the support team leader and Support Centre Manager.​​


Essential Competencies:​

  • ​High quality written and verbal communication skills, with a personable manner and excellent telephone technique.​
  • ​Experience of advising and supporting individuals.​
  • ​Excellent IT and keyboard skills.​
  • ​Experience of business administration in particular the use of databases and customer management systems to accurately record data.​
  • ​Strong organisational skills with a desire to achieve through own initiative.​​

Desirable Competencies:​

  • ​NVQ Level 4 Advice and Guidance.​
  • ​Empathy for those who have served in the Armed Forces.​
  • ​Understanding of those in the Justice System​.
  • ​Salesforce experience, this training will be provided for the successful candidate if they are not already trained.​​​

To apply, please submit your CV and cover letter by Midnight 24 February 2023 ​

Interviews to be scheduled for the week commencing 6 March 2023 ​​

Successful candidates will be required to undertake an NPPV level 2 police vetting, been a resident in the UK for over 5 years and an Enhanced DBS clearance.​

Apply here.

Our Executive Members

By @Cobseo 55 years ago

Afghanistan support

In light of recent events in Afghanistan, please find information and support resources here