Location: Hybrid
Salary: Competitive, dependent on experience
Closing Date: 31 Dec 2025
Help us support Veterans and make a difference!
About the role:
We are looking for a Finance Analyst to join our Finance Department. You will be responsible for processing and recording all income including rent, service charges and other receipts. The role involves daily bank reconciliations, uploading SAF files from CX to SUN, processing decoration allowances and tenant payments, raising weekly and monthly rent debits, and managing suspense account clearance. This is a hands-on role requiring excellent attention to detail and the ability to work to daily deadlines. You will liaise with various departments and external parties including banking and housing benefit providers to ensure efficient income processing and accurate financial records.
The role has a hybrid working arrangement with a minimum requirement of 3 days a week at our head office based in Victoria. Additional working days in the Head Office, as dictated by your Line Manager, may be required depending on priorities and essential meetings.
Key responsibilities include:
• Daily income processing and bank reconciliations
• Processing decoration allowances and tenant payments
• Uploading SAF files from CX to SUN
• Raising weekly, monthly and quarterly rent debits
• Suspense account clearance and ledger reviews
• Liaison with banking providers and internal departments
About us:
Haig Housing is a long-established charity based in London with a presence across the UK. We are the largest veterans housing charity, providing houses for over 1500 veterans and their families.
We put people at the centre of everything we do – our beneficiaries and staff. All our employees can expect to experience a professional and friendly working environment where we deliver for those who need us. We will celebrate our centenary in 2028 and intend to develop our estate for the next 100 years to provide for the veterans of the future.
What we offer:
In addition to a competitive salary we provide a generous package that includes an excellent company pension, optional private medical insurance, good holiday allowance, life insurance and ongoing training and professional development.
About the job
• Process and record all income including rent, service charges, and other receipts to ensure accurate and timely financial reporting.
• Manage daily bank reconciliations and ensure all bank receipts are accurately posted and reconciled on a daily basis.
• Upload daily rent SAF files from CX to SUN accounting system and resolve any upload errors.
• Process Giro, Standing Orders, All Pay and Barclays rent downloads daily, dealing with and resolving any errors before uploading to CX.
• Administer the Tenants’ Decoration Allowance scheme accurately and efficiently, ensuring tenants are reimbursed promptly with the correct allowance.
• Process other tenant payments including bereavement allowances and condolence payments.
• Manage the charging of rents and other income including inputting of data, ensuring data is accurate and up to date, ensuring weekly, bi weekly and monthly rent debit is accurately run.
• Develop and maintain good working relationships with Housing Benefit departments and DWP offices to ensure the effective processing of claims. Maintain up to date knowledge of housing benefit regulations and their place within the wider Universal Credit scheme.
• Process rent adjustments and ACR (Additional Charge Recovery) postings and adjustments.
• Manage suspense account clearance on a weekly basis, liaising with internal and external parties as required.
• Review tenant and ACR ledgers for unusual balances, particularly credit balances, and take appropriate action.
• Liaise with CX and SUN regarding rent debit errors and scheduling issues.
• Set up new suppliers and manage supplier bank account detail changes as required.
• Process bad debts and charitable rent donations as required.
• Handle cash collections and counting as needed.
• Liaise with Barclays, Insignis, Telleroo, Soldo, etc regarding queries, cancelled cheques, direct debits, and payment recalls.
• Assist with company and land registry searches as required for HM and PSD departments.
• Prepare rent reports before period closedown.
• Assist the finance team with the processing and payments of invoices and respond to contractor queries regarding non-payment of invoices.
• Ensure compliance with the Trust’s policies and procedures and legal obligations is adhered to.
• Any other reasonable duties as directed.
Person Specification
Qualifications/Education
Essential
– AAT, ACCA or CIMA qualification or working towards an accountancy qualification
– At least 3 years’ experience in a finance role with income processing and bank reconciliation responsibilities
Knowledge, Skills & Experience
Essential
– Experience of income processing and rent accounting
– Experience of daily bank reconciliations
– Experience of inputting financial data into accountancy systems
– Experience of communicating with colleagues at all levels
– Clear attention to detail whilst maintaining sight of the bigger picture for the team
– Competent user of MS Outlook, Word and Excel
Desirable
– Experience in the use of accounts & office IT systems, including CX and SUN
– Experience working in housing association or charity sector
Personal Qualities
Essential
– Dynamic, flexible and innovative
– A collaborative person who works with colleagues to deliver strategic outcomes
– Self-motivated, unafraid to challenge and be challenged, lives organisational values
– Able to build relationships, trust & credibility with diverse audiences
– A problem solver, proactive, collaborative and agile mind-set
– Comply with responsibilities regarding safeguarding & training
Desirable
– Clear identification with charitable purpose and tireless working for beneficiaries
How to apply
Applications are by CV and covering letter via this link here, expressing your suitability to carry out the role. The closing date for applications is Midnight on Wednesday 31 December 2025.
