Location: Hybrid
Salary: £30 – £32k
Role Status: 35 hours
Closing Date: 9 Jan 2026
Help us support Veterans and make a difference!
About the role:
We are looking for an experienced Project Assistant for our Housing Operations Team, to assist in procuring, managing and delivering the Trust’s major works, planned and improvement programmes and cyclical maintenance. The successful applicant will have a hybrid approach, working from home and from our Head Office in Victoria.
You will be customer focused; a good communicator with excellent problem-solving skills and strong experience in contract management and administration. Knowledge and experience in building safety and all aspects of H&S is desirable.
About Us:
Haig Housing Trust (HHT) is the largest veterans housing charity with a presence across the whole UK. We own over 1500 properties in a mix of small estates, where we work to build communities that allow people to live rewarding lives. We will celebrate our centenary in 2028 and intend to develop our estate for the next 100 years to provide for the veterans of the future. With a supportive and engaged Board, we are growing the executive team that will deliver on that intent.
What we offer:
In addition to a competitive salary within the range stated above (based on experience), we provide a generous package that includes an excellent company pension, optional private medical insurance, good holiday allowance, and ongoing training and professional development.
About the job
• Assisting the Project Manager(s) in the delivery of the Trusts Planned Programme of works.
• Liaising with both internal and external stakeholders for reporting requirements collating and controlling the information the projects
generate; inputting this into the asset management and compliance systems.
• Dealing with queries and issues related to Planned Projects and major repairs, liaising with contractors and tenants.
• Producing and sending communications in relation to Planned projects and works.
• Arrange and Conduct customer satisfaction surveys on completion of works.
• Ensure that customer liaison forms a major part of the planning and delivery of maintenance programmes and tenants receive a
customer focused service.
• Provide some administrative support to Estate Surveyors.
• Undertake any other reasonable duties within own skills and experience.
Person Specification
Qualifications/Education
Essential
– Previous experience in a similar role in a project Management Team
– IT literate in Microsoft Office and Outlook
Desirable
– PRINCE 2 or equivalent PM qualification
– Experience in using asset management and project management software
Knowledge, Skills & Experience
Essential
– Excellent time management and organisation skills
– Customer focused, good communicator with excellent problem solving skills including dealing with customer complaints
– Ability to develop and maintain professional relationships at all levels.
– Strong experience in contract administration
Desirable
– Ability to prioritise and balance conflicting demands
– Proven knowledge and experience in building safety and all aspects of H&S
Personal Qualities
Essential
– Dynamic, flexible and innovative, leads change using best practice from other sectors
– Team player who works efficiently with other stakeholders
– Self-motivated, unafraid to challenge and be challenged, lives organisational values
– Comply with responsibilities regarding safeguarding and training
– Able to build relationships, trust & credibility with diverse audiences
Desirable
– A problem solver, with clear evidence of a proactive, collaborative & agile mindset
– Clear identification with charitable purpose and tireless working for beneficiaries
– A clean driving licence
How to apply
Applications are by CV and covering letter, expressing your suitability to carry out the role. The closing date for applications is Midnight on Friday 9 January 2026.
Note: we review applications regularly, so may close the process early – if you’re interested don’t delay.
