Help for Heroes – Business Analyst


Posted: 25/03/2022 10:46
Salary: up to £39,795.00 per annum
Location: Remote
Level: Support
Deadline: 06/04/2022 23:59

At Help for Heroes, we believe those who serve our country deserve support when they are wounded. Every day, men and women have to leave their career in the Armed Forces as a result of physical or psychological wounds; their lives changed forever. We help them, and those still serving, to recover and get on with their lives.

And who are we you’re wondering? We are experts and beginners. Generalists and specialists. Ordinary people with an extraordinary passion towards making a positive change to the lives of our veterans (and having fun while doing it).

As One Team we share a philosophy – I.C.A.R.E. It’s the way we walk and talk, the way we interact with others and how we approach everything we do. We are: Innovative – Collaborative – Authentic – Resourceful – Energetic. We have an incredible opportunity for a Business Analyst to join our team. Please see below for more information on what just might be your future role.

Job Purpose

The Business Analyst works with stakeholders from all business units and related third parties to define and document business processes and software requirements for technology initiatives, including online products, content management systems, and business information system.


  • Successful delivery of project and other initiatives
  • Influence the business
  • Extract, Anticipate, Constrain , Organize, Translate, Safeguard, Simplify & Verify requirements
  • Ensure changes are briefed and trained into Service desk and adopted by business areas

Main Responsibilities

  • Document business requirements
  • Act as a consultant to business areas
  • Work with application development team
  • Training Staff
  • Advising stakeholders and senior management

Essential Qualifications

  • Degree or relevant experience

Essential Knowledge, Skills & Experience

  • Significant BA Experience
  • Full Project Development Lifecycle
  • Demonstrable ability to work on Multiple Projects simultaneously
  • Technical writing, creation of business requirements & other documents
  • Strong analytical & problem solving skills
  • Strong Written & Oral Communication Skills (across all levels of the organisation)
  • Experience of managing Business Transformation Projects
  • Solid MS Office skills including MS Project
  • Matrix Management
  • Managing 3rd party Software Houses

Desirable Knowledge, Skills & Experience

  • Business analysis accreditation, e.g. BCS/ISEB
  • Formal project management qualification e.g. PRINCE2 Practitioner, Agile Project Management certification
  • Familiarity with the Charity sector

Key Competencies & Behaviours

  • Confident and polite manner
  • Ability to build rapport quickly and to understand needs and expectations
  • Positive, empathetic, patient, polite and friendly manner
  • Ability to remain calm under pressure
  • Displays the highest levels of integrity, confidentiality and commitment
  • Respond quickly to changing demands and demonstrate strong skills in prioritisation and time management
  • Work within a range of environments and working cultures, adapting personal style accordingly
  • Lead and drive work forward with minimal direction
  • Analyse information quickly and communicate in a concise and articulate manner
  • Well organised with the ability to prioritise
  • Attention to detail in all aspects of work
  • Demonstrates an ability to work as part of a team and be a flexible team player
  • Demonstrates self-motivation
  • Flexible re. hours of work

Model our Values. We are:


Help for Heroes is committed to safeguarding and ensuring the welfare of children, young people and vulnerable adults and expects all employees and volunteers to share this commitment. The suitability of all prospective employees or volunteers will be assessed during the recruitment process in line with this commitment.

Apply here

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