Help for Heroes

Help for Heroes – Communications and Advocacy Assistant


Salary: c£22500
Deadline: 10/02/2022
Hours: 35

At Help for Heroes, we believe those who serve our country deserve support when they are wounded. Every day, men and women have to leave their career in the Armed Forces as a result of physical or psychological wounds; their lives changed forever. We help them, and those still serving, to recover and get on with their lives.

And who are we you’re wondering? We are experts and beginners. Generalists and specialists. Ordinary people with an extraordinary passion towards making a positive change to the lives of our veterans (and having fun while doing it).

As One Team we share a philosophy – I.C.A.R.E. It’s the way we walk and talk, the way we interact with others and how we approach everything we do. We are: Innovative – Collaborative – Authentic – Resourceful – Energetic. We have an incredible opportunity for a Comms and Advocacy Assistant to join our team. Please see below for more information on what just might be your future role.

Job Purpose

Support the Comms & Public Affairs teams in delivering the Charity’s external affairs agenda


  • Deliver structured communications to the Charity’s beneficiaries
  • Support in telling the stories of veterans and families supported provided by the Charity

Main Responsibilities

  • Work with teams across the Charity to advise on beneficiary case studies, log requests and ensure they are delivered on time
  • Communicate with beneficiaries to gain informed consent when their content is being shared by the Charity
  • Facilitate virtual and physical content gathering sessions, supporting with logistics and being the main point of contact for beneficiaries and, where possible, attending content gathering sessions to support them
  • Provide administrative support to the Ambassador programme
  • Support senior members of the Communications & Advocacy team in pulling together briefings, media lists, coverage and events
  • Identify and draft content for beneficiary communications & newsletters
  • Attend activities & events in the community to build relationships with Recovery teams and beneficiaries
  • Where appropriate, gather content to support the Charity’s objectives (mobile phone video, photo, quotes, testimonials – training will be provided)

Essential Knowledge, Skills & Experience

  • A friendly, confident character with excellent interpersonal skills
  • Ability to plan ahead whilst still able to work at a fast pace with changing priorities
  • Ability to complete work in a timely manner, meeting deadlines whilst able to manage upwards and downwards
  • Experience working under pressure and with changing priorities
  • Ability to understand the charity and fit in with the tone of voice
  • Excellent written and verbal communication skills
  • An interest in current affairs and an understanding of the different types of media outlets
  • A positive attitude to work and be passionate about the cause.

Desirable Knowledge, Skills & Experience

  • Experience of military, healthcare or similar environments

Key Competencies & Behaviours

  • Confident and polite manner
  • Ability to build rapport quickly and to understand needs and expectations
  • Positive, empathetic, patient, polite and friendly manner
  • Ability to remain calm under pressure
  • Displays the highest levels of integrity, confidentiality and commitment
  • Respond quickly to changing demands and demonstrate strong skills in prioritisation and time management
  • Work within a range of environments and working cultures, adapting personal style accordingly
  • Lead and drive work forward with minimal direction
  • Analyse information quickly and communicate in a concise and articulate manner
  • Well organised with the ability to prioritise
  • Attention to detail in all aspects of work
  • Demonstrates an ability to work as part of a team and be a flexible team player
  • Demonstrates self-motivation
  • Flexible re. hours of work

Model our Values. We are:


Help for Heroes is committed to safeguarding and ensuring the welfare of children, young people and vulnerable adults and expects all employees and volunteers to share this commitment. The suitability of all prospective employees or volunteers will be assessed during the recruitment process in line with this commitment.

Apply here.

Our Executive Members

By @Cobseo 54 years ago

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