Help for Heroes

Help for Heroes – Philanthropy and Events Co-ordinator


Salary: circa £23k
Location: Remote
Level: Income
Deadline: 14/01/2022 
Hours: 35
Benefits: Competitive
Job Type: Permanent

At Help for Heroes, we believe those who serve our country deserve support when they are wounded. Every day, men and women have to leave their career in the Armed Forces as a result of physical or psychological wounds; their lives changed forever. We help them, and those still serving, to recover and get on with their lives.

And who are we you’re wondering? We are experts and beginners. Generalists and specialists. Ordinary people with an extraordinary passion towards making a positive change to the lives of our veterans (and having fun while doing it).

As One Team we share a philosophy – I.C.A.R.E. It’s the way we walk and talk, the way we interact with others and how we approach everything we do. We are: Innovative – Collaborative – Authentic – Resourceful – Energetic.

We have an incredible opportunity for a Philanthropy & Events Co-ordinator to join our team. Please see below for more information on what just might be your future role.

Job Purpose

To support the Philanthropy team to develop and grow a major giving programme which will encourage and enable major donors to invest in Help for Heroes projects, bringing them great satisfaction and making a difference to wounded veterans and their families.


  • To provide excellent administrative, operational and donor support to the Philanthropy team
  • To support with the delivery of a suite of philanthropic virtual and in person cultivation and stewardship events
  • To prepare Philanthropy specific well-written copy for fundraising collateral, including engaging thank you letters, information for cases for support

Main Responsibilities

  • Lead on providing essential administrative, operational and donor support to the Philanthropy team
  • Respond to enquiries and requests for information from donors, providing personalised correspondence and other communications such as formal and informal updates to support donor stewardship
  • Support with the delivery of a suite of philanthropic virtual and in-person events to provide new cultivation and stewardship opportunities
  • Prepare Philanthropy specific, well-written copy for fundraising collateral, including engaging thank you letters, information for cases for support, donor report updates
  • Conduct prospect research, to help us identify new key supporter opportunities
  • Build excellent relationships with internal and external stakeholders
    Maintain accurate records of major donors, ensuring database records are correct and up to date and adhere to reporting and GDPR guidelines
  • Ensure that all donation data and other income paperwork and related communications are properly tracked and up-to-date in the database working with the Finance team
  • Manage individual KPIs and contribute towards the delivery of team KPIs, as appropriate
  • Contribute to the wider Philanthropy and Partnerships strategies, including taking on management of special projects as and when required
  • Stay up to date with trends in the philanthropy sector

Essential Qualifications

Educated to degree level or equivalent

Desirable Qualifications

Professional fundraising qualification

Essential Knowledge, Skills & Experience

  • Engaging and inspiring verbal and written communications skills
  • Play close attention to detail and have a commitment to accuracy in both your writing and data-driven work
  • Excellent collaborative and organisational skills to work on multiple projects with different teams
  • Ability to multi-task and manage time well
  • Be able to demonstrate good research and analytical skills
  • An effective team player with excellent interpersonal skills
  • A good understanding and experience of working with databases, Microsoft packages
  • Understanding and knowledge of GDPR and how it applies to high value fundraising

Desirable Knowledge, Skills & Experience

  • Experience of relationship-led fundraising with an understanding of donors’ motivation to give
  • Experience of working on high value events
  • Experience of working with Microsoft Office 365, particularly SharePoint
  • Understanding of the philanthropic environment and trends both in the UK and globally
  • Experience of using a CRM system to maintain up-to-date and accurate donor records

Key Competencies & Behaviours

  • Passionate about developing your expertise in philanthropy fundraising
  • Entrepreneurial, identifies and maximises opportunities
  • Self-starter and self-motivated, with ability to work both independently and collaboratively with team members and colleagues across Help for Heroes
  • Personal, professional and able to comfortably communicate with a variety of stakeholders, tailoring communication style accordingly
  • Excellent at building and nurturing relationships
  • Displays a positive, empathetic, patient, polite and friendly manner
  • Displays the highest levels of integrity, confidentiality and commitment
  • Ability to remain calm under pressure
  • Responds quickly to changing demands and demonstrates strong skills in prioritisation and time management
  • Analyses information quickly and communicates in a concise and articulate manner
  • Attention to detail in all aspects of work
  • Works within a range of environments and working cultures, adapting personal style accordingly
  • A passion for supporting wounded veterans and their families
  • Able to attend or support at events which may fall outside office hours
  • Able to travel to London area regularly and for donor meetings
  • The role may involve occasional evening or weekend events so a flexible approach to working hours is required and time off in lieu will be given
  • Occasional travel across England for meetings or events may also be required.

Model our Values. We are:


Help for Heroes is committed to safeguarding and ensuring the welfare of children, young people and vulnerable adults and expects all employees and volunteers to share this commitment. The suitability of all prospective employees or volunteers will be assessed during the recruitment process in line with this commitment.

Apply here.

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