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At Help for Heroes, we believe those who serve our country deserve support when they are wounded. Every day, men and women have to leave their career in the Armed Forces as a result of physical or psychological wounds; their lives changed forever. We help them, and those still serving, to recover and get on with their lives.
And who are we you’re wondering? We are experts and beginners. Generalists and specialists. Ordinary people with an extraordinary passion towards making a positive change to the lives of our veterans (and having fun while doing it).
As One Team we share a philosophy – I.C.A.R.E. It’s the way we walk and talk, the way we interact with others and how we approach everything we do. We are: Innovative – Collaborative – Authentic – Resourceful – Energetic. We have an incredible opportunity for a Senior Insights Analyst to join our team. Please see below for more information on what just might be your future role.
Job Purpose
Analysing internal and external data to support key functions across the charity. Supervising a team in the creation of reactive and proactive reporting and develop insights which assist strategic planning across key functions of Recovery, Fundraising and Trading.
Accountabilities
- Supervision and task allocation for Insight Function
- Development, Design and Maintenance of specialist analytical tools
- Analysing data from multi data sources to provide Management Information reporting across the charity and its subsidiaries
- Delivery of Insights from data to enable evidenced based decision making
- Responsible for ensuring that shared business logic is used in all produced reports to maintain consistency of information
- Provide training and mentoring of both those in the insight team and across the organisation
Main Responsibilities
- Day to day support and functional supervision of Insight Analysts
- Develop proactive BI (Business Intelligence) reports to share team and data capability
- Identify customer, supporter and beneficiary trends and share proactive insights
- Influence the charity known data community with regards to use data and insight
- Evaluate, identify and manage appropriate system enhancements for a variety of BI reporting and modelling tools
- Manage internal insight processes and procedures to ensure high levels of data quality and consistency
- Liaise with internal departments across all levels to understand their business objectives and provide analysis and insight to support the achievement of those objectives
- Produce organisation wide MI reports by agreed deadlines
- Resolve issues with reports and investigating discrepancies
- Analysis of data. Undertake modelling, segmentation, profiling, clustering, and propensity modelling
- Undertake trend analysis and formulate projection calculations
- Expert knowledge of BI capabilities and deep familiarity with business trends identifying opportunities and threats
- Provide internal and external systems management including access, support and supplier liaison
- Advocate for data and data technics across the organisation
Essential Qualifications
- 5 GCSEs or equivalent qualification, at grade C and above, including Maths
- Degree, preferably in Computer Science, Mathematics or equivalent experience
Essential Knowledge, Skills & Experience
- 3+ years of experience in a data analyst/BI role
- Advanced use of MS Excel and SQL
- Domain knowledge of Charity Sector or of Recovery / Care Service Provision
- An in-depth understanding of Relational Databases
- Good technical knowledge of data and software packages
- Experience specific analytical tools and programmes – FastStats and PowerBI
- Ability to share technical knowledge and train users in analytical and visualisation packages
- Ability to interpret departmental data needs across the business functions
- Good planning, analytical, administrative and numeracy skills
Desirable Knowledge, Skills & Experience
- Team / colleague supervision
- Statistical knowledge and experience of modelling
- Database packages such as Dynamics CRM, Shopify, Donorfy, Eclipse and ESP package
- Market Research Experience
- Marketing Experience
- Masters in Statistics / Mathematics
Key Competencies & Behaviours
- Exceptional attention to detail
- Good communication skills and an ability to present complex information in a simple and easy to understand manner
- Strong time management skills – working to deadlines
- Confident and polite manner
- Ability to build rapport quickly and to understand needs and expectations
- Positive, empathetic, patient, polite and friendly manner
- Displays the highest levels of integrity, confidentiality and commitment
- Respond quickly to changing demands and demonstrate strong skills in prioritisation and time management
- Ability to drive work forward with minimal direction
- Analyse information quickly and communicate in a concise and articulate manner
- Demonstrates an ability to work as part of a team and be a flexible team player
Model our Values. We are:
- Innovative-Collaborative-Authentic-Resourceful-Energetic
Help for Heroes is committed to safeguarding and ensuring the welfare of children, young people and vulnerable adults and expects all employees and volunteers to share this commitment. The suitability of all prospective employees or volunteers will be assessed during the recruitment process. This will include relevant criminal record checks being carried out dependent on the eligibility of the role. (England & Wales; DBS check, Scotland; Disclosure Scotland PVG, Northern Ireland; Access NI).
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