Help for Heroes

Help for Heroes – Supporter Care Advisor


Salary: £20,172 – £22,666 per annum
Location: Remote
Deadline: 26/01/2022 23:59
Hours: 35 per week
Benefits: Competitive
Job Type: Permanent

At Help for Heroes, we believe those who serve our country deserve support when they are wounded. Every day, men and women have to leave their career in the Armed Forces as a result of physical or psychological wounds; their lives changed forever. We help them, and those still serving, to recover and get on with their lives.

As One Team we share a philosophy – I.C.A.R.E. It’s the way we walk and talk, the way we interact with others and how we approach everything we do. We are:

Innovative – Collaborative – Authentic – Resourceful – Energetic.

We have an incredible opportunity for a Supporter Care Advisor. Please see below for more information on what just might be your future role.

About You

Do you want to be part of a friendly, caring team and do you love talking to people on the phone?

Are you happy to work in a fast paced, busy and varied environment within a team of experienced advisors who are willing to try and help no matter what?

Do you have experience using Microsoft Office?

If the answer is ‘yes’ to these questions this could be the role for you!

About the Role

This is a very varied role within a busy Supporter Care Team. Dealing with customer service queries, registering fundraising events, ordering the relevant promotional items to optimise supporters fundraising and ordering Help for Heroes merchandise over the phone and dealing with order queries.  This requires someone who can deal with a busy environment and can deal with ever changing enquiries that we receive over the phone and via email.

About the Team

The Supporter Care Team are a busy and friendly team who care passionately about the charity.  The team love to keep busy and will always put the customer and supporter first.  The team work in a positive, helpful, and friendly environment and take great pride in ensuring when the working day is done, they know they have delivered the best service they possibly can.

If you have any questions about the role, please do not hesitate to contact us via email to

To view the Job Description and to apply, please visit our website.

Application Deadline: 26 January 2022 at 23:59

Our Executive Members

By @Cobseo 54 years ago

Afghanistan support

In light of recent events in Afghanistan, please find information and support resources here