Help for Heroes

Help for Heroes – Supporter Care Advisor


Salary: £21,817.00

Closing: 19 November 2023

Job Type: 12 months fixed term

Hours: Full time, 35 hours a week

Location: Downton – Salisbury

At Help for Heroes, we help the Armed Forces community live well after service.

Life can be tough when a military career comes to an end, especially if it has been cut short by illness or injury. Overnight, people lose not only their job, but also a support network that is like family. There are many ways we help veterans, their relatives, serving personnel, and people who worked alongside the UK military. We help people with their physical and mental health needs, and a range of welfare issues. Our support gives people the skills, confidence and knowledge to make a success of life after service.

And who are we you’re wondering? We are experts and beginners. Generalists and specialists. Ordinary people with an extraordinary passion towards making a positive change to the lives of our veterans (and having fun while doing it).

As One Team we share a philosophy – I.C.A.R.E. It’s the way we walk and talk, the way we interact with others and how we approach everything we do. We are:

Innovative – Collaborative – Authentic – Resourceful – Energetic.

We have an incredible opportunity for a Supporter Care Advisor to join our team.

Please see below for more information on what just might be your future role.

About You

Do you want to be part of a friendly, caring team and do you love talking to people on the phone?  Are you happy to work in a fast paced, busy and varied environment within a team of experienced advisors who are willing to try and help no matter what?  Do you have experience using Microsoft Office?  If the answer is yes to these questions this role maybe the one for you.

About the Role

This is a very varied role within a busy Customer Service Team.  Dealing with customer service queries, registering fundraising events, ordering the relevant promotional items to optimise supporters fundraising and ordering Help for Heroes merchandise over the phone and dealing with order queries.  This requires someone who can deal with a busy environment and can deal with ever changing enquiries that we receive over the phone and via email.

About the Team

The Supporter Care Team are a busy and friendly team who care passionately about the charity.  The team are very busy and work in an ever-changing environment, they never know what the next telephone call will bring and will always put the supporter first.  The team work in a positive, helpful and friendly environment and will ensure they leave each day knowing that they have delivered the best service they possibly can.

Like what you see? Get in touch and apply here

If you have any questions about the role or need further information please do not hesitate to contact us via email to

We look forward to hearing from you.

Our Executive Members

By @Cobseo 54 years ago

Afghanistan support

In light of recent events in Afghanistan, please find information and support resources here