Help for Heroes – System Development Coordinator


Salary: circa £26,114.00 per annum
Deadline: 16/07/2022 23:59
Hours: 35

At Help for Heroes, we believe those who serve our country deserve support when they are wounded. Every day, men and women have to leave their career in the Armed Forces as a result of physical or psychological wounds; their lives changed forever. We help them, and those still serving, to recover and get on with their lives.

And who are we you’re wondering? We are experts and beginners. Generalists and specialists. Ordinary people with an extraordinary passion towards making a positive change to the lives of our veterans (and having fun while doing it).

As One Team we share a philosophy – I.C.A.R.E. It’s the way we walk and talk, the way we interact with others and how we approach everything we do. We are: Innovative – Collaborative – Authentic – Resourceful – Energetic. We have an incredible opportunity for a System Development Coordinator to join our team. Please see below for more information on what just might be your future role.

Job Purpose

To coordinate and develop the JustGo system to ensure it runs to a successfully functioning level, building on the current design, installation and testing of the system.


To support the Sports, Activity and Fellowship (SAF) offer, improve the veteran journey and be an embedded part of the veteran experience.

Main Responsibilities

  • Work with third-party programmers to troubleshoot, debug and upgrade existing software
  • Ensure compliance with GDPR and other charity policies
  • Present ideas for service improvements
  • Support SAF staff with queries and deliver online training
  • Support all SAF staff with day-to-day processing
  • Report member figures and memberships as required by Head of Service
  • Build reports using Reports Manager for exporting out of JustGo
  • Post-action reporting
  • Work with Digital team to automate JustGo processes
  • Work with Digital team to transfer all JustGo automated emails into the DotDigital account
  • Full check of all events per area, maintain integrity and mission
  • Update and add fields to the system when required
  • Spot check regional folders in the DotDigital Image Library
  • Download beneficiary interests and share with managers
  • Provide updates to SAF team on faults and fixes
  • Manage development requests and timeframes
  • Monitor naming conventions and event setups
  • Manage potential DotDigital integration and troubleshoot reported faults and test fixes with Digital Team
  • Submit service desk tickets for site faults or development work

Essential Knowledge, Skills & Experience

  • Software/digital background – Confident with new systems, software and digital platforms e.g accessibility
  • Influencer – nurture buy in from the team and veterans
  • Understand and analyse the scope and limitations of the software/platform
  • Become the charity expert on the system
  • Understand the varying needs and learning styles of individuals
  • Solution focused
  • A great listener
  • Someone who is passionate about the project at hand
  • Project management
  • Organized
  • Business improvement
  • Creative in their approach to utilising the system and how it is developed
  • Able to speak with confidence in plain language
  • Dedicated focus on Just Go platform and understand its utility and potential
  • Ability to develop software with the provider
  • Initiative and accountability
  • GDPR compliant

Desirable Knowledge, Skills & Experience

Degree in a relevant subject

Key Competencies & Behaviours

  • Confident and polite manner
  • Ability to build rapport quickly and to understand needs and expectations
  • Positive, empathetic, patient, polite and friendly manner
  • Ability to remain calm under pressure
  • Displays the highest levels of integrity, confidentiality and commitment
  • Respond quickly to changing demands and demonstrate strong skills in prioritisation and time management
  • Work within a range of environments and working cultures, adapting personal style accordingly
  • Lead and drive work forward with minimal direction
  • Analyse information quickly and communicate in a concise and articulate manner
  • Well organised with the ability to prioritise
  • Attention to detail in all aspects of work
  • Demonstrates an ability to work as part of a team and be a flexible team player
  • Demonstrates self-motivation
  • Flexible re. hours of work

Model our Values. We are:


Help for Heroes is committed to safeguarding and ensuring the welfare of children, young people and vulnerable adults and expects all employees and volunteers to share this commitment. The suitability of all prospective employees or volunteers will be assessed during the recruitment process. This will include relevant criminal record checks being carried out dependent on the eligibility of the role. (England & Wales; DBS check, Scotland; Disclosure Scotland PVG, Northern Ireland; Access NI).

Apply here.

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