Help for Heroes – Head of Supporter Fundraising


Salary: c£62,300
Contract: Permanent
Hours of work: Full time
Location: Downton with regular local travel
Deadline: 9th November

About the role:

Lead the Supporter Fundraising team to deliver against fundraising targets and be an influential member of the Marketing and Fundraising leadership team.

Lead the development of the Supporter Fundraising strategy in-line with our charitable objectives, built on insight, which:

  • underpins strategic goals to accelerate income growth in a sustainable manner across a diverse range of income streams
  • embeds a culture of resourceful and effective fundraising across the organisation

Lead appropriate strategic programmes and activities as directed by Marketing & Fundraising Director.

Main responsibilities:

Strategy and planning
Work in close collaboration with the Head of Partnerships
Lead the development of an effective Supporter Fundraising strategy & plan that focusses on building secured and repeatable income to build a platform for growth
Work in close collaboration with Head of Marketing strategy, Head of Brand, MD Trading to develop an aligned Supporter Strategy.
Contribute to the development & coordination of a long-term fundraising plan, which includes key activities, areas of required investment, KPIs and milestones as well as the projected growth of fundraising income
Oversee operational programmes for the department as delivered by the Fundraising Operations Manager
Manage and mitigate risk on behalf of Community Fundraising

Fundraising and budget
Lead development of a high performing Supporter Fundraising team with an excellent reputation across the charity
Manage, support and develop the Heads of within Supporter Fundraising team to deliver the strategy & plan in their functional areas
Own the Supporter Fundraising budget and work with the team of Heads of to support their effective budget management.
Drive a culture of tracking with the team to ensure the team measure expenditure and return on investment for fundraising activities
Ensure we have a comprehensive and integrated supporter journey in place to effectively maximise lifetime value
Through leadership of Fundraising Operations ensure we continue to have an effective platform of operational policies, procedures and practices that support resourceful fundraising
Champion the use of insight to ensure the fundraising team use insight as a fundamental building block to strategy and development

Supporter Insight
With the Head of Marketing Strategy develop supporter insight across the organisation and within the Supporter Fundraising team
Help to develop a new understanding of our supporters and prospects to help focus our marketing and fundraising plans using a data driven approach to Fundraising

Recovery Liaison
Work in partnership with the Heads of Recovery to deliver effective fundraising in our Communities
Act as key liaison with Recovery regarding our strategic working relationship relating to Community Fundraising
Through management of Fundraising Operations, and in collaboration with Head of Partnerships, ensure effective running of Fundraising Panel

Lead the team to deliver appropriate and compliant operational support to the Directorate (Marketing, Fundraising and Trading)

Direct Reports:
Manage, Support and Develop the Head of Supporter Engagement, Head of Regional Fundraising and Head of Events, plus the Fundraising Operations Manager.

Manage external agencies where appropriate

Internal Collaboration:
Work closely with Marketing & Fundraising Director and the M&F Leadership team in all aspects of role

Work closely with the Head of Partnerships in all aspects of the role

Comms: ensure coordinated and complementary activity where it relates to fundraising
Recovery: drive engagement to help shape the supporter experience
Trading team to ensure joined up supporter engagement.

For more information, please visit the dedicated recruitment site here.

Our Executive Members

By @Cobseo 54 years ago

Afghanistan support

In light of recent events in Afghanistan, please find information and support resources here