Help for Heroes

Help for Heroes – Psychological Wellbeing Practitioner, Hidden Wounds



As a Hidden Wounds PWP you will be required to manage a reduced caseload, offering individuals core low intensity interventions, in addition to bespoke step 2 interventions for anger management and problem drinking, which you will receive additional training in. You will also have the opportunity to be involved with supporting the wider psychological wellbeing team at Phoenix House Recovery Centre, by offering psychological wellbeing support to beneficiaries on H4H events, centre activities and the rolling recovery programme. Hidden Wounds is a developing service and there will be future opportunities for interested PWPs to become involved in service development and research initiatives.

Salary:                 Circa £23,000 – £25,000.
Job Title:            Psychological Wellbeing Practitioner, Hidden Wounds
Reports to:        Psychological Wellbeing Practitioner Team Lead, Catterick
Based at:             Phoenix House Recovery Centre, Catterick, North Yorkshire

I support the blokes by:

Job Purpose Delivery of low intensity CBT, with additional responsibilities that may include provision of case management and clinical skills


Main Responsibilities
  • Support a full caseload of people requiring low-intensity CBT within the Step 2 Hidden Wounds’ service, in a safe, effective and efficient manner.
  • Collect outcome data to support service evaluation.
Essential Qualifications:
  • Successfully completed a BPS accredited IAPT training programme at PG Cert or Degree Level 6
Essential Knowledge, Skills & Experience
  • Excellent interpersonal skills
  • Clinical monitoring, assessment, and risk management skills
  • Excellent communication skills (clarity and confidence in face-to-face, telephone and written communication) with people from a range of backgrounds (e.g. Veterans and their families, general public, other health care providers)
  • Good evidence of organisational skills with respect to monitoring of data integrity and project management
  • Computing skills sufficient to use an internet platform, download data, or respond on-line.
  • Experience at using guided self-help interventions
  • Experience of conducting risk assessments and understanding of health and safety legislation
Desirable Knowledge, Skills & Experience
  • Project management skills
  • Knowledge and understanding concerning the major difficulties facing military personnel or Veterans and their families
  • Knowledge and skills in using patient management systems
  • Previous experience of working in the charitable sector
  • Experience of being involved in service development
  • Experience of successful working using low-intensity CBT with Military personnel or Veterans and their families
  • Experience of working collaboratively with physical rehabilitation professionals
  • Experience of providing case-management supervision to PWPs
  • Experience of providing clinical skills supervision to PWPs
  • Experience of providing leadership to other PWPs
  • Experience of delivering training within a group setting
Key Competencies & Behaviours
  • Excellent written and verbal communication skills
  • Excellent interpersonal skills; able to liaise with colleagues and in person and on the telephone.
  • Resourceful in addressing challenges related to work duties; uses initiative to solve problems related to work duties
  • Ability to relate constructively to colleagues; ability to work independently and as part of a team
  • Well organised with good administrative skills
  • Willingness to work flexibly to fit in with demands of the post
  • Honesty and integrity, especially around matters to do with confidentiality, ethics and clinical governance
  • Punctuality and reliability
  • Willingness to engage in continuous professional development
  • Actively participate as a member of a team
  • Able to travel as required for successful completion of the work
Guiding Principles All elements of  your delivery of the Job Description must encapsulate :

Best In Class

We must remain fresh, well-informed and innovative in our approach so that we can consistently develop best-in-class support services for our WIS and their families. We must invest in our staff as it is they who will make the difference.

It’s about the blokes

The  WIS and their families must remain the focus of everything we do

Support to families is as important as support to the WIS. We must maintain the personal touch and give the WIS and their families our personal attention.

Can Do

We must remain easy to access for our beneficiaries and easy to do business with for our partners and other H4H staff. We must remain a ‘can-do’ organisation that will find a single reason to make something happen, not 100 reasons to stop it. ‘Can, not can’t; will, not won’t; why not, not why. ’We must remain efficient and not bureaucratic.

One Team

Regardless of where you work or what you do in H4H, we must work as a team to deliver the best possible holistic support and services to our WIS and their families today and into the future, and to develop our services over time. We expect the highest standards of competence, commitment and personal conduct from H4H staff in their dealings with the WIS and their families, our partner organisations, and each other.

Please find attached the job description, and individuals can apply via or on our website at

Our Executive Members

By @Cobseo 54 years ago

Afghanistan support

In light of recent events in Afghanistan, please find information and support resources here