National Army Museum – Visitor Experience Assistants  


The National Army Museum’s mission is to tell the story of Our Army and the people who have served in it; to inspire, engage and educate, though our World Class Museum and Collections. Through our five permanent galleries, our temporary exhibition spaces and our innovative events programme, the public can explore what it’s like to be a soldier, why we fought in conflicts – past and present, and discover the impact the Army has had on our society.

There are a number of contracts available:

  • 3 days a week working to a rota pattern with alternate weekends working 09.15-17.45 daily

1 post available

  • Contracted as 3.5 days a week working to a rota pattern of 4 days week 1, 3 days week 2 with alternate weekends working 09.15-17.45 daily

1 post available

  • 2 days a week, Saturday & Sunday working 10.30-17.00 daily

1 post available

Please state on your application which post you are applying for.

This is a unique opportunity for experienced professionals to join a passionate and committed team to develop and deliver the Museum’s visitor experience operations.

To work as part of the Visitor Experience and Operations Team to deliver a welcoming, engaging and memorable visit to all of our visitors. Your role will be integral to telling the story of Our Army through our collections within the galleries, the delivery and continued development of our world-class visitor experience and key in ensuring our Museum is safe and secure for our visitors.

We are looking for people who are customer-focused, pro-active in engaging with our visitors, confident talking passionately about our collection. These roles would suit those with experience of, or an interest in customer service/visitor experience as well as a knowledge and passion for military history.

The closing date for applications is 12.00pm (Noon) Friday 5 January 2024

Please note: This vacancy may close early if sufficient applications are received.

Interviews will be held on Tuesday 16 January and Thursday 18 January 2024.

Reimbursement of reasonable travel expenses is available for all candidates attending an interview.

For further information, or to apply, please visit our website at:

For further assistance, please contact the Department of Human Resources on 020 7881 2477/2456 or email

If you have not had a reply within 2 weeks of the closing date, please assume that your application has been unsuccessful. Due to the volume of applications that we receive please note that we are unable to provide feedback at this stage.

The National Army Museum is an Equal Opportunities employer.

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