Veterans’ mental health charity awarded renewed Quality Network accreditation, reinforcing its commitment to service quality and high standards of care for the UK Armed Forces community
PTSD Resolution (Charity No. 1202649), provider of free, prompt and confidential mental health treatment for Armed Forces’ veterans, reservists and their families worldwide, has been awarded renewed accreditation by the Royal College of Psychiatrists’ Quality Network for Veterans Mental Health Services (QNVMHS).
The award, formally confirmed on 19 February 2026 for three years, represents the most rigorous quality standard in the UK veterans’ mental health sector. PTSD Resolution has been involved with the network since its inception in 2020 and was among the first to achieve full accreditation.
To achieve QNVMHS accreditation, services must meet 100% of their Type 1 standards, 80% of Type 2 standards and 60% of Type 3 standards – covering everything from comprehensive clinical assessment through to staff training, supervision and the measurement of clinical outcomes. The process involves an extensive self-review followed by an independent peer review visit conducted by staff from other accredited services and a veteran representative.
Charles Highett, CEO of PTSD Resolution, said:
“This accreditation is tremendously important to us. It provides independent assurance to our clients, our referral partners and funders that we deliver a high-quality service that meets demanding standards of governance and care. The QNVMHS process is demanding – and rightly so. It holds us to account and drives us to keep improving.
“At a time when demand for our services is growing rapidly – we treated a record 592 clients in 2025, up 29% on the previous year – this accreditation confirms that growth has not come at the expense of quality. Every veteran and family member who comes to us can be confident they are receiving treatment from a service that has been independently assessed and approved.”
Founded in 2009 and now in its seventeenth year of operation, PTSD Resolution has had nearly 4,800 referrals. Treatment is delivered free of charge, locally or online worldwide, through a nationwide network of 200 Human Givens therapists. Clients typically complete an average of seven sessions.
The charity’s clinical outcomes are independently verified through peer-reviewed research. The charity delivers exceptional results, with 82% of veterans, reservists and families completing their mental health treatment programme. Independent research published in Occupational Medicine by Nottingham Trent University has confirmed a 79% reliable improvement rate, with a 66% recovery rate for PTSD cases – all achieved at an average cost of just £910 per therapy course, free of charge to clients.
PTSD Resolution is one of the few accredited services that also works with veterans in prison; those dealing with substance misuse; and affected family members, including partners and children, who may experience secondary trauma from living with a traumatised veteran.
Growing Recognition Across the Sector
The QNVMHS renewal comes during a period of significant recognition for the charity. In 2025, PTSD Resolution was awarded the Ministry of Defence’s Employer Recognition Scheme Gold Award and received NHS Veterans Aware accreditation from the Veterans Covenant Healthcare Alliance. An independent evaluation by Pro Bono Economics concluded that the charity delivers “profound clinical and societal benefits, with economic returns well above its costs”.
Highett added:
“Our accreditations underpin the governance arrangements that allow us to partner effectively with the NHS, with other veterans’ charities and with the organisations that fund our work. Today, more than 70% of our clients come through partner referrals – and those partners need to know they are referring into a service that has been independently assessed and approved.”
