RAF Association – Regional Casework Administrator


£19187 – £20197  37.5 hours

Based at our HQ in Leicester LE3 1UT

About us

For over 90 years, the RAF Association have championed a simple belief – that no member of the RAF community should ever be left without the help that they need. The RAF Association is one of the leading providers of welfare assistance to the RAF community and we exist to ensure that their sacrifice does not result in suffering, poverty, loneliness or isolation. Last year, we supported over 85,500 members of the RAF community who required practical, emotional or financial assistance. For the sake of everyone who needs our help, we continue to evolve and innovate to meet new challenges and remain at the leading edge of service provision. We champion the best interests of the RAF community and work together to make sure no one is ever left behind.

About the job

Our Regional Casework Administrators (CA) play a vital role in our welfare teams by acting as a first point of contact to triage all enquiries and requests which may require further investigation and support from our team of Casework Officers and volunteers. Casework Administrators are often the first person a beneficiary speaks to when request our help.  As well as a broad range of day-to-day administrative tasks, the post holder is instrumental in the timely processing of beneficiaries’ applications to ensure there is no delay in providing assistance. The CA will be responsible for dealing with general telephone enquiries and correspondence and accurately updating the CMS data base. General secretarial support will be required in arranging meetings and minute taking along with other duties commensurate with this level of post as required by Casework Manager.

A full role profile is available on our website www.rafa.org.uk

About you

Ideally, you will have a proven track record in providing administrative support ideally from a welfare service sector, though this is not essential. You will have to be a proficient Microsoft 365 user and have experience of using Word, Excel and Microsoft Teams. You will have effective communication skills across a wide range of stakeholders as well as general office administration skills which cover a broad range of activities including drafting letters, emails, updating data bases and answering telephones.

Overall, we are looking for an enthusiastic ‘hands on’ team member who is a resourceful and innovative problem solver and can confidently manage a busy, yet enjoyable workload.

Why join us?

You’ll be joining a fantastic, engaged environment committed to really making a difference. We offer a wide range of benefits including generous holiday entitlement (36 days including bank holidays) as well as a range of other benefits including pension, EAP and 4 x times life cover. Employees also can take part in a number of fundraising events as volunteers, for which there is additional leave provision of one day per year.

To apply

To apply, please check that your CV is up to date and highlights your skills and experience relevant to this role (this will really help you stand out during the shortlisting process!) and send to jobs@rafa.org.uk

Closing Date                8am Friday 1 July 2022

Interview Date              Friday 8 July at Atlas House

 Applicants who meet the criteria may be offered a short initial telephone interview ahead of the closing date so please do not delay in applying.

The RAF Association is a Disability Confident Employer. Please let us know if you require any assistance with your application.


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