RAF Association – Senior Casework Manager


£45903 – £48319  37.5 hours per week

Based at our HQ in Leicester LE3 1UT with agile home working

A UK Driving Licence is essential for this post

About us

The RAF Association has a clear objective: to help sustain a resilient and empowered RAF community, including serving personnel, RAF veterans and their families. Through our sector leading services, we offer friendship to the isolated and lonely, sheltered housing for those who want to remain proudly independent and childcare to serving personnel on RAF stations.  We work closely with partner organisations, including other military charities, and have a strong bond with our donors and supporters, giving us the confidence to deliver for our beneficiaries when they need us.

With thousands of members across the UK and further afield, plus hundreds of dedicated employees and volunteers, we have the network and experience needed for a personal one-to-one approach. We work together to make sure no one is ever left behind.

About the job

This is a newly created management opportunity for a professional with an established background in Health and Social Care legislation and practice to help us achieve our purpose, which is to deliver welfare and wellbeing support to our beneficiaries.  As Senior Casework Manager, you will provide direct line management and support to our regional managers (North and West regions) and have responsibility for a regional casework team based at Atlas House, Leicester, who support our beneficiaries in the East, Scotland, NI and Overseas. You will ensure effective quality assurance and provide guidance and oversight of service co-ordination, education, policy and programme development.

You will lead on the implementation and review of welfare policy, procedures and practice to comply with best practice principles and legislative requirements. The role involves being able to analyse and interpret complex information, identifying recommendations to improve the quality of provision. Previous budgetary experience is essential as you will assist in the preparation of the annual budget and directly manage a delegated budget (Circa, £100k)

We could not do our work without our amazing trained Caseworker volunteers!  With circa 800 volunteers currently supporting our casework service, you will work in collaboration with our Welfare Training Manager to ensure all casework training is up to date to ensure that we continue to deliver evidence based person centred casework support to our beneficiaries.

About you 

Our ideal candidate will be educated to degree level or have equivalent experience in Health and Social Care along with a Level 3 Safeguarding qualification.  With strong knowledge and experience of community care support services and appropriate legislation and practice within the social care sector, you will also have considerable leadership experience of managing a social care service through large geographically dispersed teams, inspiring to deliver impactful results against challenging targets.   As a persuasive and influential communicator you will have outstanding written and verbal communication and social skills, with the ability to impart complex concepts and ideas with clarity and passion.  Flexibility in your working hours will be required as there will be occasions where you will visit regional offices and represent the Association at a senior level at stakeholder meetings and events.  Agile home working is offered and our expectation is that the post holder will attend our office in Leicester on 3 days each week.

If you’re a people person, highly organised, a great communicator and manager of relationships at all levels and have a desire to be involved in something with meaningful purpose, we’d love to hear from you!

This role requires a Disclosure and Barring Service (DBS) Check on appointment and every 3 years thereafter.

Our Benefits

  • Four times salary life insurance
  • Generous annual leave – 36 days including public holidays
  • 5% employer pension contribution under salary sacrifice (subject to matched employee contribution)
  • Company sick pay (after qualifying period)
  • Free eye tests and a  contribution towards glasses
  • Employee assistance programme – confidential helpline for advice and support
  • Free onsite car park
  • Cycle to work scheme
  • On site shower facilities
  • Close to park and ride
  • Our modern open plan office has air conditioning, a café style kitchen area and a quiet break out zone for when you need a little bit of time to relax and recharge.

Want to join us?

You may find it helpful to have a look at our website to have an understanding of who we are and what we do. We are happy to accept CVs for this roleIn order to make your application really stand out, please take some time to review that your information is up to date as we will initially consider your skills and experience based on your CV which align with the role profile and person specification. This is available to download from our website www.rafa.org.uk    

Please also consider attaching a cover letter as this can really bring your CV to life!  If your values, motivation, skills and experience match our criteria we will be in touch to arrange a first stage short telephone interview to find out more about your career history, and most importantly about you as a person.

When you are happy with your CV and cover letter, please send to jobs@rafa.org.uk 

We reserve the right to close this opportunity early so please do not delay in applying as we’d love to hear from you.

Closing date 8am Friday 19 August 2022

The RAF Association is a Disability Confident Employer. Please let us know if you require any assistance with your application.

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