RAF Association – Senior IT Support Engineer


£31573 – £33235   37.5 hours per week

Agile working (Leicester based) with frequent UK travel

A UK driving licence is an essential requirement

The RAF Association has a clear objective: to help sustain a resilient and empowered RAF community, including serving personnel, RAF veterans and their families. Through our sector leading services, we offer friendship to the isolated and lonely, sheltered housing for those who want to remain proudly independent and childcare to serving personnel on RAF stations.

With thousands of members across the UK and further afield, plus hundreds of dedicated employees and volunteers, we have the network and experience needed for a personal one-to-one approach. We work together to make sure no one is ever left behind.

About the team

This is a newly created role based within the Network Infrastructure directorate where you will be working with a fully ‘hands on’ dynamic team providing both front line support and site visits to all Association locations including RAFA Kidz Nurseries and independent living complexes. A key element to the role will be taking a lead in onsite field works for all group locations, being a part of the project team, with tasks ranging from planning through to delivery for IT Infrastructure Projects. You also be able to demonstrate great leadership skills as you will have supervisory responsibility for the development and growth of our support team engineers, leading the day to day coordination of the IT Service desk, providing front line support for all users. A full list of primary responsibilities is available to download on our website www.rafa.org.uk

About You

Educated to degree level or able to evidence suitable equivalent technical experience gained within a work environment, you will bring strong technical capabilities overall with experience of leading/coordinating an IT Service Desk environment. Up to date knowledge of Windows Operating System management, monitoring and troubleshooting as well as experience of managing and supporting Microsoft 365 and Azure Active Directory is integral to the role. The role also includes installation and configuration of new hardware devices, (including computer workstations, laptops, tablets, devices, telephone handsets, printers and other peripheral devices). As you would imagine, we need you to be able to translate  technical advice and support into simplified messages to audiences who may lack proficiency in IT.

Overall, our ideal candidate will have the ability to investigate, problem solve and implement technical solutions with minimum of supervision ensuring effective system resilience and to contribute to technical business planning and solution discussions. We will support your development with opportunities to develop your own expertise by undertaking independent project work to bring new ideas and systems to life!

It is highly recommended that you read the full role profile and person specification which  is available to download on our website www.rafa.org.uk


  • Generous leave – 36 days including public holidays and Christmas shutdown
  • 5% employer pension contribution under salary sacrifice subject to matched employee contribution
  • Company sick pay after qualifying period
  • Life Insurance equivalent to 4 x salary
  • Free eye tests and a contribution towards glasses.
  • Employee assistance programme – confidential helpline for advice and support.
  • Cycle to work scheme
  • Close to park and ride
  • Shower and locker facilities

Want to join us?

To make your application really stand out, please take some time to review that your CV is up to date as we will initially consider your skills and experience based on your CV which align with the role profile and person specification.  Please also consider attaching a cover letter as that can really bring your CV to life!

When you are happy with your CV and cover letter, please send to jobs@rafa.org.uk

This role requires a DBS (Disclosure and Barring Service) Certificate due to working within our nursery environments

Closing date                                8am Tuesday 21 March 2023

First stage telephone interviews will take place on Wednesday 22 March

The RAF Association is a Disability Confident Employer, please get in touch if you require any assistance with the application process.

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