RBLI – Business Development Manager


Full time, 18 month fixed term contract based in Erskine, Scotland

37 hours per week

Salary: £30,000 per annum  

Main Purpose of the Job:

Strategic planning is a key part of this job description since it is the Business Manager’s responsibility to develop the pipeline of new business coming into the company. This requires a thorough knowledge of the market, the solutions/services the company can provide, and of the company’s competitors. Initially to engage with key stakeholders in order to generate business for Scotland’s Bravest Manufacturing. To develop commercial relationships at the appropriate level within organisations across the Private, Public and Third sectors

To effectively grow and develop the Scotland’s Bravest Manufacturing Co. business by generating new revenue streams from new business prospects by establishing and nurturing relationships with new external contacts which will lead the sales team to convert them into customers of SBMC. This role will focus primarily on generating sustainable long term agreements.

Overview of the Role & Team:

This position is a key role in the Scotland’s Bravest Manufacturing Co. team as it is focused on new business generation for the division. Reporting to the Director of SBMC, who will also have a key focus on developing sustainable business in Scotland this role will be supported by an office based Sales and Administration team.   You will work well on your own initiative, with sound business development experience with a particular skill in generating new business opportunities and managing and developing these relationships into the long term. You will contribute to the formation of the culture in this new business venture and small team, delivering social value.

Your Key Responsibilities:

Business Development Planning:

  • Attend industry functions, such as association events and conferences, and provide feedback and information on market and creative trends.
  • Present to and consult with mid and senior level management on business trends with a view to developing new services, products, and distribution channels.
  • Identify opportunities for campaigns, services, and distribution channels that will lead to an increase in opportunities.
  • Using knowledge of the market and competitors, identify and develop the company’s unique selling propositions and differentiators.

Management and Research:

  • Submit weekly progress reports and ensure data is accurate.
  • Ensure that data is accurately entered and managed within the company’s CRM or other sales management system.
  • Forecast targets and ensure they are met by the team.
  • Track and record activity.
  • Work with marketing staff to ensure that prerequisites (like prequalification or getting on a vendor list) are fulfilled within a timely manner.
  • Ensure all team members represent the company in the best light.
  • Present business development training and mentoring to sales team and other internal staff helping to build long term capabilities.
  • Research and develop a thorough understanding of the company’s people and competences.
  • Understand both RBLI and SBMC goals and purpose to continue to enhance the company’s performance.

Business Development:

  • Contribute to the setting of agreed sales budget and producing a plan for the team to achieve their targets.
  • Assist the Director of SBMC in identifying key customer/prospective customer buying points and implementing an effective programme to develop relationships with key decision makers and influencers to maximise opportunities.
  • CRM system; update progress as the relationships develop and complete all required administration processes promptly and accurately.
  • Develop an effective knowledge of our products and capacity in order to maximise selling opportunities.
  • Ensure, in conjunction with appropriate colleagues, that all customer enquiries are effectively handled. • Write reports and make presentations to customers and senior management
  • Advise and report on external activities in line with agreed objectives.

Customer Relationship Management:

  • Ensure that response and feedback given to each customer and is in line with the customer specific Service Level Agreement (if one should be agreed).
  • Be primarily responsible for external contact with the defined customers/ prospective customers.
  • Ensure the CRM system is updated with pertinent and relevant customer contact information on a daily basis and to proactively inform the SBMC Sales Administrator and the Director of SBMC of any urgent information related to key customers.
  • To effectively communicate with all Production areas within the Manufacturing operation any unusual customer demands and to seek authority from Manufacturing before agreeing those demands with potential customers.

Financial Management:

  • Comply with all Divisional financial administration procedures in accordance with Company Policy.
  • To provide regular, accurate and timely expenses reports.
  • Work within an agreed delegated authority regime for matters such as pricing, credit, customer requested stock-holding and related matters.

General Duties:

  • Comply with all Health & Safety requirements and other Company Policies and Procedures.
  • Take responsibility for personal development, identifying training needs and request appropriate training as required.
  • Undertake any reasonable duty requested by the Director of SBMC provided that appropriate training and guidance has been given to ensure appropriate capability.

Personal Attributes:

  • An excellent communicator, both written and verbal with the ability to build effective relationships with people of all levels.
  • Skilled and intelligent negotiator
  • Passion for the sector
  • Excellent attention to detail
  • A confident, motivated and tenacious presenter with the ability to work independently
  • Strong organisational, prioritisation and workload management skills Ability to operate at all levels, including ‘C’ suite

Skills & Experience Required:


  • 5 years proven experience in a B2B new business leadership role
  • In-depth knowledge of the territory area from a commercial perspective
  • Experience of tendering to Public Sector
  • Experience at securing long term sustainable contractual customers New business negotiator
  • Knowledge of CRM systems
  • IT literate in Microsoft applications
  • Full driving licence


  • In-depth knowledge of the territory area from a commercial perspective
  • Experience of working for a manufacturing business
  • Specialist cutting services
  • Print experience
  • Commercial signs experience
  • Fulfilment sales experience
  • Marketing Services experience
  • Procurement application knowledge


RBLI offer competitive holiday allowance, a Group Flexible Retirement Plan and Life Assurance.

To Apply:

If you wish to be considered for the above role, forward your CV and covering letter including a supporting statement to recruitment@rbli.co.uk.  RBLI is an equal opportunities employer.

* RBLI reserves the right to remove a vacancy at any time prior to the published closing date


Closing Date: 28 February 2021

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