RBLI – Volunteer Development Officer


Contract: Permanent, full time

Location: Based in Aylesford, Kent with travel

Hours: Working 37 hours per week

Salary: £22,725 per annum

Closing Date: 8 April 2019

Main Purpose of Job

To support the development, delivery and expansion of the volunteering programme at RBLI. To attract and recruit volunteers and support managers to monitor, motivate, manage and retain volunteers ensuring both RBLI and the volunteers gain benefit from volunteer activities and contribution. Meet volunteer activity targets.

Overview of the Role & Team

This target driven role works within the Volunteering function of the HR Department, which provides the services of volunteers across the organisation. This role will be supported and line manged by RBLI’s Volunteer Manager as part of the HR team. The HR team consists of the Head of HR, a Senior HR Officer, a HR Officer a Senior HR Administrator, a HR Administrator, a Volunteer Manager and Volunteer Development Officer.

Your Key Responsibilities

Volunteer Delivery:

  • Attract and recruit volunteers using appropriate and effective methods
  • Liaise with departments to establish their volunteer needs
  • Generate appropriate volunteering opportunities
  • Appropriately match volunteers to RBLI activities
  • Create and implement appropriate volunteer engagement techniques
  • Ensure volunteer has received appropriate training and security checks including right to volunteer in the UK and DBS before being placed in volunteer role
  • Ensure a full induction is carried out with new volunteer starters and all requisite paperwork is completed before the volunteer begins any volunteering activity
  • Meet volunteer activity targets

People Management:

  • Offer advice and guidance to all serving and potential volunteers
  • Support vulnerable volunteers to sustain fulfilling and safe volunteering activities
  • Support managers to monitor, motivate and retain their volunteers, including delivering training briefs and workshops


  • Action all volunteer related administration, effectively and efficiently including:
  • Recruitment administration
  • Volunteer reviews
  • Volunteer monitoring data

Communications & Reporting:

  • Provide an active communication link between departments and volunteers
  • Provide line manager and key internal stakeholders with relevant management information in relation to volunteer activity KPIs
  • Capture all volunteer activity measures

Marketing & Promotion:

  • Update on-line RBLI volunteering portal and job board and use social media to promote RBLI’s Volunteering Programme
  • Be the internal volunteer champion and promote volunteers internally and externally through recruitment drives, marketing and profile raising
  • Celebrate volunteering by implementing appropriate recognition techniques
  • Attend internal and external meetings and events that could promote/attract volunteers
  • Network with other charities, local businesses and organisations

General Responsibilities:

  • Comply with all Health & Safety requirements, including carrying out risk assessments
  • Keep up to date with the volunteer sector industry and best practice approaches to volunteer involvement
  • Maintain all volunteer personnel data private and confidential, in line with company Data Protection policies
  • Undertake any reasonable duty requested by Line Manager provided that appropriate training and guidance has been given to ensure appropriate capability

Personal Attributes

  • Excellent communicator, internally and externally
  • Good presentation skills
  • Outgoing personality with excellent networking skills
  • Passion for the sector and volunteering
  • Strong integrity
  • Flexible and adaptable
  • Creative/original/innovative

Working Environment

  • This role will be office based, with some external travel required
  • Occasional evening and weekend work may be required for which time off in lieu will be given
  • You will need Personal Protection Equipment, such as safety boots and goggles, which will be provided by RBLI

Skills & Experience Required


  • 1-2 years’ experience of successfully recruiting, managing and working with volunteers
  • Experience of working within a charity or social enterprise
  • Understands and has experience of working within volunteering best practice and legal frameworks
  • Experience of working within a target driven environment
  • Experience of delivering training and presenting to large audiences
  • Strong organisational, PC, social media and administration skills
  • Experience of implementing marketing and promotional activity
  • Strong networking skills
  • Flexible and willing to travel
  • Self-motivated and the ability to work independently from own initiative


  • Experience of working with vulnerable adults
  • Experience of the benefits system and how potential volunteers may be affected
  • Full and clean driving license


RBLI offer 25 days holiday per annum pro rata, a Group Flexible Retirement Plan and Life Assurance.

To apply

If you wish to be considered for the above role, forward your CV and covering letter including a supporting statement to recruitment@rbli.co.uk.


RBLI reserves the right to remove a vacancy at any time prior to the published closing date.

RBLI is an equal opportunities employer.


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