RFEA – Client Advisor – Central Support Team


A position has become available within the RFEA Support Centre as a member of the Career Transition Partnership (CTP) Central Support Team (CST) based in Birmingham. We are looking for a Client Advisor to join a well established and integrated team. As a Client Advisor you will be hard working, meticulous to detail and conscientious. Working on behalf of the CTP, the principle role will be to advise and assist in the transition management of HM Forces personnel who are leaving or have left the Armed Forces.

The ideal candidate will be a self-starter with a strong customer focus, excellent telephone manner and be capable of working within a large team and on their own initiative. Excellent communication skills, IT literacy, keyboard skills and interpersonal skills are essential.

Principal Responsibilities

  • Through cloud based telephony and email tracking, monitor the progress of all clients.
  • Cross refer clients to appropriate support programmes.
  • Provide accurate and responsive telephone and email ‘helpdesk’ support to employers and Service
  • Leavers who require assistance with CTP online services.
  • Record all interactions with clients and employers accurately on the CTP ADAPT Client Management System (CMS).
  • Effectively and accurately track all clients post discharge to confirm and subsequently record successful “Settled” outcomes.
  • Work closely with the Key Account Team and regional Employment Relationship Managers (ERMs) to conduct suitable vacancy matches (via RightJob) and notifications on behalf of employers.
  • Support the registration process for new employers by accurately checking content and quality of vacancies available.
  • Quality assurance of external online jobs feed vacancies.
  • Encourage employers who have web access to use the RightJob registration and vacancy posting process.
  • Assist in promoting and marketing CTP services to Service Leavers and employers.
  • Ideally you should be NVQ 3/4 qualified in Information Advice and Guidance, however, appropriate training will be given.

The position is Full Time and you will be required to work 35 hours per week. Normal working hours will be on a shift pattern between 8.00 a.m. and 8.00 p.m. Monday to Fridays inclusive. In addition there will be occasional Saturday work between 8.30 a.m. to 2.00 p.m. Currently we are operating the support centre in a blended arrangement offering both home and office working.

This is a full time permanent position of 35 hours per week and 25 days holiday per year. A competitive salary package of £20,100. Job satisfaction is guaranteed.

To apply, please submit your covering letter and CV. Closing date is 30th January 2022. Interviews will take place 4 February 2022

Successful candidates will be required to undertake a Ministry of Defence security clearance which requires applicants to have been resident in the UK for over 5 years.

Apply here.

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