RFEA – Nova Client Caseworker


RFEA and Walking With the Wounded (WWTW) are looking for a highly motivated self-starter with knowledge of the Armed Forces and Ex-Services charity network and the ability to understand the challenges more vulnerable veterans must overcome, particularly those who have entered the Criminal Justice System. This person will be home based (ideally Lewisham or Croydon) travelling extensively around the London region to provide face to face support to veterans within their home locations and partner organisations premises.

Project Nova is a support programme for Veterans primarily identified in Police Custody but also with referrals from core police and partner organisations from within the community, it is focussed on early intervention, support and diversion at point of contact with the Police or partner organisation in order to prevent re-offending and a potential prison sentence. Project Nova is jointly delivered by RFEA and WWTW and working in partnership with the NHS Liaison and Diversion Teams, Police custody suites, Police response officers, HMPPS and partners within the community.

The successful applicant for this role will have a track record of delivering high quality results, with a strong beneficiary focus and be capable of working independently to targets and deadlines. Strong communication, IT and organisational skills are essential along with mentoring and coaching. Experience & knowledge of the criminal justice system, local government agencies and the ability to develop a network of contacts are also required, along with a clean driving licence.

Specific Responsibilities


  • Support the National Nova Manager to create and maintain strong working relationships with referring organisations in the Cambridgeshire Area, including the Police and NHS Liaison and Diversion.
  • Receive details of referrals from the Nova Client Advisors, or directly. If referrals are received directly share information with the Nova Client Advisors.
  • Engage with veterans face-to-face for the initial visit and as necessary throughout their engagement with Project Nova, following the Case Management Guidance, RFEA Policies and the Project Nova Procedures.
  • Register each Nova Veteran’s details on the CRM and obtain consent to share their data with organisations in the support network and any further information required by the Project Nova registration.
  • Undertake a comprehensive needs assessment with each Nova Veteran.

Case Management

  • Provide emotional support to veterans through regular contact whilst they are engaged with Project Nova.
  • Establish a care coordination plan with each Nova Veteran that provides for support from within RFEA and Walking with the Wounded and with the organisations in the Nova area support Network.
  • Work with families to ensure their effective participation in the Criminal Justice System, with other statutory services and with the support network.
  • Keep clear records for each case on the CRM.
  • Record the veterans journey on Outcome Star
  • Ensure confidentiality, the family is a separate case to the veteran, who is also supported by Project Nova.
  • When the Nova Veteran is ready, develop their employability and suitable opportunities for employment either, directly using RFEA employability tools and working with local employers or, through the wider RFEA or Walking With The Wounded.
  • Project Nova is an active intervention. Close cases once the progress of Nova Veterans has reached its full potential, identifying long term social contact, formal or informal, in every case.

Person Specification

Essential Competencies

  • Highly motivated and independent, capable of working remotely across a wide geographical area.
  • Resilient and able to work with individuals with complex needs and cope with the rigors that arise from working with veterans in the criminal justice system.
  • Commitment to working with each veteran without prejudice and in an equitable manner, including those who are arrested for violent or sexual offences.
  • Experience of working with people using a mentoring or coaching approach to engage and support the individuals we work with to change their lives.
  • Highly organised with strong IT skills and experience of using CRM systems.
  • Strong communicators with veterans, referring organisations and within the Project Nova Team sharing information on cases with Team Leaders and Nova Client Advisors.
  • Excellent team players who will contribute to a diverse and dedicated team.
  • Driving licence and use of own car.
  • Provide presentations to Northamptonshire OPCC and Partners when required.

This role is ‘Home Based’ around the Lewisham/Croydon area and is offered initially on a one year fixed term contract, 35 hours per week with a starting salary of £26,000 rising to £27,500 after six months plus additional employee benefits.

To apply please submit a covering letter and applicable CV. The closing date is 4 January 2021. Interviews will take place in January for a start date in February 2021.

Applicants will be required to undertake an Enhance DBS Disclosure and Police Vetting.

Click here to apply.

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