RNRMC – Triage Support Advisor


RNRMC is looking to recruit a Triage Support Advisor, based in Portsmouth to join its Transition Support team.

RNRMC, with our many partners, strives to provide assistance to serving and former sailors and marines and their families, with the aim of ensuring they feel valued and supported, throughout their lives. We support the serving community through improvements to working environments, efficiency, morale, welfare, sport and adventurous training, and veterans and families through a wide range of services and partnerships. We collaborate across the military sector and wider, ensuring our funds deliver the outcomes our beneficiaries need.

The Transition Support Call Centre telephone line operates from 0900 to 1700 Monday to Friday. Its primary function is to give information advice and guidance to Royal Navy Personnel and their families who are leaving the service at short notice and who as a result, may face additional challenges on leaving. This includes those leaving via compulsory or medical discharge routes and those who have failed a compulsory drugs test. In addition, we aim to offer an Information, advice and guidance (IAG) signposting service to Royal Navy veterans and their families in need of support.

You will be the first point of contact for telephone enquiries, email enquiries, and professional or self-referrals. You will complete an initial assessment and present cases at daily allocation meetings whereupon decisions will be made as to the appropriate course of action. You will be required to signpost people to the right support in a timely manner. This may be internal referrals within the RNRMC or externally to Naval, statutory, voluntary sector or local services. You will also undertake administrative duties to support the wider team.

You will play a pivotal role within a team who deliver a UK wide confidential and impartial support service and will report directly to the Transition Support Case Manager who is based Portsmouth. It is essential that you have the ability to work in a highly personcentred way with a genuine interest supporting people to problem solve and achieve personal goals. You will have a highly attuned aptitude for verbal communication with an emphasis on excellent listening skills and be competent in the use of Microsoft 365. In addition, you must be excited by the prospect of bringing new ideas and diversity of experience to the team in a developing service.

You will receive professional training and supervision to undertake this important outward facing role and will gain an in-depth knowledge of the military charity sector, voluntary sector, and statutory services as you go through induction.

The role will be office based in Portsmouth until induction is complete. Following this there will be an opportunity for hybrid working in line with RNRMC policy. All necessary equipment will be provided for home working.

Experience of working in a IAG role or social care role is desirable. Please see the Job Description and Person Specification for more detailed information.

You will be based in Portsmouth at the RNRMC offices in HMS Excellent, Whale Island. This role will attract a starting salary of £27-£30k, depending on experience, and will include an excellent benefits package.

If you feel you have the required skills and experience for this role we would like to hear from you.

Please note this role requires DBS checks.

Please send your completed CV and covering letter, detailing the reasons why you wish to apply for the role, demonstrating how you meet the requirements of the person specification and what qualifications you have to support it to hr@rnrmc.org.uk

For an informal discussion about this role, please get in touch with Paul Gray, Transition Support Team Deputy Manager before 17 February on 02393 871529 or 07795 484566 or email paul.gray@rnrmc.org.uk

Visit our website at www.rnrmc.org.uk for more information about our charity.


INTERVIEW DATES: Friday 24 February 2023

Whilst we aim to respond to all applicants, if you have not heard from us by Tuesday 21 February you may presume you have been unsuccessful in your application.

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