The Royal British Legion – Advice and Information Officer


Job reference: R13981-18

Application closing date: 25/11/2018

Location: North West

Salary: £19,767.60 per annum

Package: Permanent. 25 days annual leave plus bank holidays, Employee Assistance Helpline, Life Assurance

Voluntary Benefits: Group Pension Plan

Job category/type: Welfare & Advice

About The Royal British Legion

The Legion is at the heart of a national network that supports our Armed Forces community through thick and thin – ensuring their unique contribution is never forgotten. We’ve been here since 1921 and we’ll be here as long as they need us.

Our Values and Behaviours

Does the following describe you?

– A desire to provide a great customer service and support
– Enjoy and thrive in working in teams and with others
– Passionate about supporting the Armed Forces community and honouring their contribution
– Come to work each day to be the best you can and to learn and develop
– An encourager, eager to share your knowledge and experience to help others

If so then we would like to hear from you…

TRBL Shared ValuesClick here

The Role

As an Advice and Information Officer, you will be primarily involved in supporting the Legion’s Pop-In Centre in Liverpool City Centre and from time to time setting up and attending localised events. You will provide advice and information about all aspects of the Legion’s work. In addition, you will be expected to develop and deliver events and activities within the Pop-In that promote the Legion’s services and Partnerships throughout the area.  You will also develop partnerships with external services and other charities which aid the Legion in supporting the Armed Forces Community.  You will also recruit and mentor a team of volunteers who support the Legion’s activities.

You will be accustomed to providing advice and information support to customers and will have an understanding of welfare provision.  You will have experience of building relationships with a range of different agencies and in supporting volunteers.  You will have community and partner engagement experience and a creative attitude to the development of activities.  An excellent communicator with an outgoing personality and strong organisational and planning skills, you will also need good IT skills and be confident in supporting our beneficiaries to access online information for themselves.

It is essential you have empathy with the UK armed forces community and some knowledge and understanding of this area would also be an advantage.

Travel will be required across the area on occasions, therefore, a full driving licence and use of a car is desirable for this role with motor mileage being paid.

Job Description: Click here

How to ApplySearch here

Closing date: Sunday 25th November 2018

Interviews will be held: 3rd December 2018 in Liverpool for those shortlisted candidates

Our Executive Members

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Afghanistan support

In light of recent events in Afghanistan, please find information and support resources here