Royal British Legion Industries – Skills Administrator


Contract: Permanent full time

Location: Based in Aylesford with travel across Kent

Hour: 37 hours per week

Salary: £18,000 per annum

Main purpose of job:

To assist with administrative duties to support the team in focusing on accurate, efficient and timely data. To ensure all contractual paperwork meets the quality requirements and is compliant with funding and audit rules & regulations

Key Responsibilities:

  • Day to day registration of learners onto various systems
  • Communicate with learners and tutors to ensure all registrations comply with minimum funding requirements
  • Coordinate training bookings
  • Liaise with learners for outcomes of training i.e. source proof of employment
  • Support the tutors with administrative duties
  • Action incoming/outgoing correspondence on a daily basis
  • To assist with the administrative and clerical duties to ensure the smooth running of the team
  • Effectively communicate with other divisions across the business
  • Liaise with outside organisations when processing referrals
  • Uphold confidentiality and comply with GDPR rules in accordance with company regulations
  • Provide clear and accurate data on request
  • Support the team with enrolments to provision
  • General admin duties as and when required

Skills & Experience Required:

  • Capable of working under pressure and delivering to deadlines
  • High levels of discretion and integrity
  • Strong communicator, with excellent verbal and written skills capable of working with a wide range of people
  • A willingness and positive attitude towards flexibility and adaptability in work
  • A strong team player is required, however as the duties will be varied and challenging, you must also be self-motivated, enthusiastic and able to work independently on own initiative
  • An excellent telephone manner with the ability to build relationships on the telephone. A professional and friendly telephone manner is essential with the ability to handle a high volume of calls
  • Strong face-to-face communication

Requirements for the Role:


  • Minimum 5 GCSE’s to include Maths and English
  • A proven background in an administrative role
  • A high level of computer literacy and proficient user of Microsoft Office products
  • Confidence
  • Excellent communication skills including face-to-face, telephone and electronically
  • Organised and methodical
  • Be able to work as a team but also independently when required to do so


  • Recognised Administrative qualification
  • Previous experience of administering data within the Education and Training sector
  • Car driver


RBLI offer 25 days holiday per annum pro rata, a Group Flexible Retirement Plan and Life Assurance.

To apply:

If you wish to be considered for the above role, forward your CV and covering letter including a supporting statement to

RBLI reserves the right to remove a vacancy at any time prior to the published closing date.

RBLI is an equal opportunities employer.


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