The Royal British Legion – Senior Support Analyst


Application closing date 01/08/2018

Location London

Salary £30,652 (£26,200.27 plus £4,452 London Weighting)

Package Permanent, full time. 25 days annual leave plus bank holidays, Employee Assistance Helpline, Life Assurance.

Voluntary Benefits Childcare Vouchers, Group Pension Plan

Job category/type Information Technology

About The Royal British Legion

The Legion is at the heart of a national network that supports our Armed Forces community through thick and thin – ensuring their unique contribution is never forgotten. We’ve been here since 1921 and we’ll be here as long as they need us.

Our Values and Behaviours

Does the following describe you?

–       A desire to provide a great customer service and support

–       Enjoy and thrive in working in teams and with others

–       Passionate about supporting the Armed Forces community and honouring their contribution

–       Come to work each day to be the best you can and to learn and develop

–       An encourager, eager to share your knowledge and experience to help others

If so, then we would like you hear from you….

The Role

The IM&T Directorate is going through an exciting period of change in our role as a critical enabling support service to deliver the Legion’s vision for 2021.

We are seeking a Senior Support Analyst to join our Support Team to provide technical support to all our 1600 staff across the Legion. You will respond to staff seeking technical assistance over the phone, in person or via e-mail acting as triage and resolver with escalations to specific teams where necessary.

The successful candidate will have strong knowledge of Microsoft environments, proven networking experience and a good understanding of PC hardware & software set up, mobile devices and other technical products to enable you to manage and resolve a wide range of enquiries.

Proven experience of work in an IT support role with a strong emphasis on customer focus is essential for this role.

Job Description: Click Here

How to Apply: Follow this link and search for Senior Support Analyst for more information and how to apply.

Closing date for this role is 1st August 2018.

Our Executive Members

By @Cobseo 54 years ago

Afghanistan support

In light of recent events in Afghanistan, please find information and support resources here