The Royal British Legion – War Pensions and Compensation Advisor


Job reference R13861-18

Application closing date 30/09/2018

Location Home Based

Salary £24,969 per annum

Package Permanent. 25 days annual leave plus bank holidays, Employee Assistance Helpline, Life Assurance

Voluntary Benefits Childcare Vouchers, Group Pension Plan

Job category/type Welfare & Advice

About The Royal British Legion

The Legion is at the heart of a national network that supports our Armed Forces community through thick and thin – ensuring their unique contribution is never forgotten. We’ve been here since 1921 and we’ll be here as long as they need us.

Our Values and Behaviours

Does the following describe you?

  • A desire to provide a great customer service and support
  • Enjoy and thrive in working in teams and with others
  • Passionate about supporting the Armed Forces community and honouring their contribution
  • Come to work each day to be the best you can and to learn and develop
  • An encourager, eager to share your knowledge and experience to help others

If so then we would like you hear from you…

The Role

This includes giving advice and assistance with the initial claim through to representing the claimant before a statutory tribunal where findings or awards are disputed.

You should have experience of presenting a case to a panel gained by working in an advocacy capacity within the voluntary sector, public service, first tier tribunals or Armed services. You will have excellent communication skills and be able to construct and deliver a case on behalf of the appellant. You will have demonstrable experience of reading, interpreting and applying relevant legislation.

You will be required to review all papers relating to appeals, interview individual appellants, advise on the merits of the appeal and present the case in a clear professional manner before the Tribunal.

Training for the role will be completed internally via role shadowing, observation of War Pension representatives at tribunal/War Pension advice clinics and reading of and familiarisation with, the applicable legislation.

Knowledge of the military structure and empathy with the Armed Forces, together with knowledge of medical terminology, medical conditions and their effects, is desirable.

The appointment involves working from home, but with travel to tribunals, (which may require some overnight stays), Royal British Legion Area Offices and outreach locations throughout the Midlands. The suitable candidate should be commutable throughout the Midlands; especially Birmingham, Derby, Lincoln, Stafford and Leicester. Whilst training, travel may be required to the North/South regions.

This role is a permanent, full time. A full driving licence is essential and the successful applicant will be required to undergo an Enhanced DBS check.

Job description: Click here

For more information, including how to apply: Click here

Closing date for this role is: 30th September 2018

Interviews will take place in Derby on: 11th October 2018

Our Executive Members

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