Purpose
• To provide a welcoming environment for visitors to the Chelsea History Festival.
• To help visitors enjoy a unique experience at the Chelsea History Festival
• To offer volunteers a fantastic opportunity to play a vital role in the Festival, while gaining experience volunteering at a National institution and for a large- scale annual history Festival.
Responsible to Retail & Admissions Supervisor
Times/Dates Minimum commitment: Half day of the festival
Thursday 25 – Sunday 28 September 2025 – 4-8 hour shifts, between 09:30 and 21:00
Location National Army Museum, Chelsea, London, SW3 4HT
Tasks
• Greeting and welcoming visitors to the Festival as a first point of contact as they enter the Festival site.
• Pro-actively engaging with visitors and providing information about the Festival and its events to help visitors get the most out of their visit.
• Helping visitors with wayfinding and giving directions to events.
• Assisting with checking visitors’ tickets and ushering at events, crowd control, queue management and guiding visitors to seats.
• Ensuring event spaces are kept, tidy, clean and presentable and set up correctly ahead of forthcoming events.
• To be a hands-on, friendly and an approachable presence during events, as and when needed.
• Answer other Festival attendee related enquiries, watching over and assisting the smooth running of events, talks and/or workshops.
• Maintain a good knowledge of the Chelsea History Festival programme and keep informed about operational changes and timings.
• Distribute flyers and collect evaluation as required.
Skills would suit someone who:
• Has excellent verbal communications skills
• Is friendly and approachable and enjoys teamwork and collaboration
• Is comfortable with working in busy environments
• Has an interest in delivering a high standard of customer service
• Is able to be on your feet for potentially long periods of time
• Has an interest in history
Support and Training
• Full in-house training will be provided that is specific to the site, which will include volunteer and site induction; Health and Safety.
• Expenses: reasonable out of pocket lunch and travel expenses to and from place of work.
Other key information
Informal meet ups for interested people, to take place on 2 and 3 September 2025
Site inductions to take place 16 and 17 September 2025
Interested? The opportunity is open to everyone aged 18 and over.
Please complete and submit the Volunteer Application Form found on our website: https://www.nam.ac.uk/volunteer
Closing Date & Time 12pm Noon – on Friday 22 August 2025
