Royal Hospital Chelsea – Volunteer Manager


We are looking for a Volunteer Manager to join our great Audience Engagement team at the Royal Hospital Chelsea.

We are looking for someone dynamic and engaging, with excellent communication and volunteer management skills, to provide a consistent volunteer experience across the Royal Hospital Chelsea.

As the Volunteer Manager you should be self-motivated, with experience of working within volunteer management and able to deliver end to end volunteer recruitment activities and provide on-going supervision and support to volunteers, ensuring that their training needs are met. You should also be able to develop and deliver a range of volunteer engagement activities. Furthermore you should have experience promoting and championing the role of volunteers, for the valued contribution they make to the Royal Hospital Chelsea.

This is a permanent and full time role working 41 hours per week.  The salary for this role is £29,250 – £32,000. Benefits include a Civil Service pension scheme, 25 days annual leave, onsite parking, and onsite gym.

The principal duties for this role will include:

  • As the organisational lead for volunteering, assume responsibility for all volunteer administrative processes, e.g., induction, recruitment, communication, acknowledgement/recognition, budget management and training, supported by other members of the Audience Engagement team
  • Undertake annual review of and, where necessary, refresh management and support practices, policies, training, staff guidance and volunteer contact support
  • Ensure the organisation continues to be supported by a skilled volunteer base and that volunteer requirements across the site are met, in particular the new operational areas of the Soane Stables (heritage and visitor services) and outreach, providing guidance and support as necessary
  • Support colleagues to oversee the day-to-day management of volunteers, e.g., by providing training opportunities, assisting with recruitment and retention
  • Devise a volunteer strategy for the organisation
  • Establish a quarterly Volunteer Forum and other acknowledgement events, co-ordinating senior management involvement, communications and ensuring regular attendance by volunteers from across the organisation

About us

The ethos of the Royal Hospital is one that puts a premium on selflessness and companionship.  Our values of nurturing belonging, respect individuals, encourage pride and enjoy life underpin that ethos. We are united in a shared purpose, living and working together and ensuring everyone has a place in our diverse social and military community.

The Royal Hospital Chelsea is dedicated to equality, diversity, and inclusion, where all backgrounds and abilities can reach their full potential. We pride ourselves on attracting a wide range of talent, removing potential barriers, and promoting equal opportunities. We know, the more varied and inclusive our teams are, the better our organisation will be for our community. We are a Disability Confident employer dedicated to hiring diverse talent and ensuring you are treated with respect throughout the recruitment process and upon joining our community.

Our selection process.

Should your application be successful you will be invited to a formal interview where you will be asked questions relating to your experiences and key requirements of the role. If you are successful after the interviews we will:

  • Ask for references from those you have listed on your application form
  • Check your right to live and work in the UK
  • Check any declarations you have made on your application form
  • Ask you to complete a medical form
  • Carry out an Enhanced DBS application.

Apply by 25 January by sending you CV to Emma Sweetland at

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