Royal Regiment of Fusiliers Aid Society (FAS) – Digital Community Manager – Fusiliers Connect and Military App



Fusiliers Connect and Military App Introduction

The Military App (including Fusiliers Connect) is a digital community for veterans, serving members and their families, that is strengthening connection, building support and driving in-person engagement. The platform, accessible through a phone App and website web-app, is designed to empower RHQs and Associations, transforming the way they connect their community.

The Military App is entering a period of significant growth, with a minimum of ten new regiments joining the community over the next 24 months. Alongside this, the Military App will be investing in developing its welfare provision to better support its membership.

Digital Community Manager Role

The Military App team working in collaboration with the Fusilier Aid Society, are looking for a motivated and efficient candidate, with experience managing online groups, that shares a passion for better connecting and supporting the veteran community.

The role is part-time, estimated initially at 6 hours per week (48 weeks per year) and the successful candidate will be paid £15 / hour as a freelance consultant. The role is suitable for Work-From-Home with flexible hours and is initially offered for a 12-month engagement (with the option to extend year-on-year).

Following a comprehensive training process to understand the platform and the Military App’s operating model, the role will cover, but is not limited to, the following:

  • Assisting the Royal Regiment of Fusiliers and other member regiments in growing their membership – This will require a combination of raising awareness across existing social media channels (potentially involving a paid advert campaign or large-scale direct messaging) and liaising with serving and association stakeholders to leverage additional communication channels.
  • Support members and regimental communities in creating new groups within the app.
  • Support RHQ stakeholders, regional association leads and group administrators in training on how to make the most out of the digital platform as required. This may include conducting online video tutorials.
  • Content & Events creation – Supporting member regiments and professional or wellbeing groups within the platform by sourcing current news content or existing event information that is relevant to the military and veterans’ sector.
  • Identifying and liaising with new and accredited support service providers operating within the service leaver and veteran community to join the platform to benefit our members. Assist and train approved service providers to establish new groups within the app.
  • Where required, assist the Military App team in the delivery of in-person workshops to introduce the platform and train stakeholders.
  • Assist volunteer group leaders in setting up and publicising new activity or social groups – this may include Walk+Talks, Coffee Clubs and Breakfast Clubs.

For the right candidate, there is potential for this roll to develop and expand in the future.

Candidate Requirements

A suitable candidate should be able to demonstrate the following experience and attributes:

  • Digital competency – Previous experience in some form of digital group management or community management on social media; Ideally the candidate should be comfortable with how to engage paid content services on Facebook; A good level of competence on app devices or experience working with a digital platform as an administrator. Full-time access to a smart phone and computer are essential.
  • A good knowledge of the veteran social and support landscape is essential; Prior or current experience working within the veteran or service leaver sector is preferred; The candidate should be a veteran, service leaver or spouse of serving (of former serving) military personnel (a good knowledge of the Royal Regiment of Fusiliers and/or Queen’s Division will be preferable).
  • A basic level of graphic design competencies to be able to format images and mock-up basic logos where required; Competency on Canva, Keynote or similar editing software is preferable.
  • Good people skills are important alongside a passion to better support the veteran community; Happy to pick up the phone and talk stakeholders and members through their app challenges; Comfortable forming ongoing relationships with key stakeholders across all ranks.
  • A successful candidate should be able to demonstrate that they are energetic, fast moving and flexible in the way they would approach the role; Able to demonstrate experience working in a structured and organised manner while delivering good verbal and written communication.

Applying for the role

The proposed start date for the role is 1st December 2023.

Interested candidates should submit a cover email to with a supporting CV by 6 November. If an applicant reaches a short-list of candidates they will be required to provide at least two references, relevant to the advertised role, that can be contacted.

The Military App (Allegr Ltd) is an equal opportunities employer.

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