SSAFA – Casework Administrator


  • Salary: £23,000 per annum
  • Location: Scotland
  • Closing: 6 March

Job Description

About the role

A fantastic opportunity has arisen for a full time, fixed term Casework Administrator to join the Scottish Regional Office team at SSAFA, the Armed Forces charity.

You will be responsible for providing specialist administrative support, working closely with SSAFA branch volunteers in order to ensure a consistent, timely, quality service is provided to SSAFA beneficiaries.  This will include supporting the volunteer network including our highly trained caseworkers, particularly with completion of cases.

To help you establish yourself in this new post you will receive excellent training and induction to the Scottish Regional Office. You will work closely with the Regional Casework Manager and Regional Operations Support Manager.

The post may be home or office–based (Toryglen, Glasgow) , and you may have to travel occasionally around Scotland.

About the team

In this new role you will be working closely with volunteers from nineteen SSAFA branches across Scotland, supporting them to administer casework for SSAFA beneficiaries. The successful candidate will work as part of a larger team which includes 2 Casework Managers and a Regional Operational Support Manager.

About you

To carry out this role successfully you will have a track record of providing excellent customer service by telephone, e-mail and face to face. You will have used Microsoft Office 365 to a high standard.  The successful candidate will have experience of planning and managing their own workload, with minimal supervision. It would be advantageous if you have an understanding of the way of life for today’s Armed Forces, veterans and their families and if you have experience of recruiting and supporting volunteers. An understanding of the voluntary sector and preferably the military charity sector landscape across Scotland would be valuable.


SSAFA, the Armed Forces charity, has been providing practical, emotional, and financial support to our Forces and their families since 1885. Last year our teams of volunteers and employees helped more than 79,000 people in need, from Second World War veterans to those who have served in more recent conflicts or are still currently serving, and their families.

SSAFA understands that behind every uniform is a person. We are here for that person – any time they need us, in any way they need us, for as long as they need us.

Diversity and Inclusion at SSAFA

SSAFA exists to support a diverse range of beneficiaries within the armed forces community, and we believe diversity within our teams is key to ensuring we can deliver our services effectively. We thrive on differences and believe it is critical to our success as a worldwide charity. SSAFA is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.

SSAFA is committed to using the Disclosure & Barring Service to ensure we, as an employer, safeguard those we serve.

Further information about the role

View the benefits that SSAFA has to offer here.

View the full job description here.

If you have any queries or would like to speak to someone about this role, please contact Alisdair Johnston, Regional Operations Support  Manager on or 07813853121. to arrange an informal discussion.

No agencies please. Any unsolicited submissions from agencies will be accepted as a direct application from the candidate and no fees will be payable.

How to apply

Click here for more information.

Closing date: 6 Mar 2022  (Midnight).

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