SSAFA – Casework Administrator (West Midlands)


£23,000 per annum

37.5 hours per week

Home Based –  West Midlands

A fantastic opportunity has arisen for a full time Casework Administrator in the West Midlands Region at SSAFA, the UK’s oldest national tri-service Armed Forces charity.

About the role

Working as part of a Regional Team, and with the support of the Regional Casework Manager, this exciting role will be to support in the delivery of casework services across the West Midlands. By acting in conjunction with SSAFA colleagues, and in support of volunteers you will help to ensure a consistent, timely, quality service is provided to SSAFA beneficiaries.

This will include call handling, signposting/ triaging initial enquiries and assisting with the IT systems used to submit applications for funds on behalf of our beneficiaries.

About you

To carry out this role successfully you will be a team player with excellent organisational, customer service, communication, and IT skills.  You will also have experience of working with volunteers and the ability to handle welfare cases with sensitivity and empathy. You must be highly motivated and capable of working with minimal supervision in a home-based environment.

Knowledge of the Armed Forces and ex-Forces community would be an advantage but is not essential.

An excellent understanding of MS Office 365 (particularly databases, remote applications (such as MS Teams) and MS Excel) is essential). However, we will train you in the SSAFA -specific systems you will need for the role.

You must be willing to travel occasionally to SSAFA branches within the region.

SSAFA is an employer that values the diversity of its workforce and welcomes applications from all sections of the community.

No agencies please. Any unsolicited submissions from agencies will be accepted as a direct application from the candidate and no fees will be payable.

For further information

If you have any queries or would like to speak to someone about this role, please contact Andrew Woods on 07887 051 965 or for an informal discussion.

To apply, visit SSAFA’s website

Closing date: Midnight on Sunday 6 June 2021

Interviews: TBC (Interviews will be conducted via Microsoft Teams)

SSAFA is an Equal Opportunities Employer and is committed to using the Protection of Vulnerable Groups (PVG) Service.

If you wish to apply for any of our vacancies you will be asked to answer some screening questions before completing an application form and uploading your CV.  Personal data to progress your application for employment is covered under the General Data Protection Regulations (GDPR) Article 6 Section 1b and Article 9 2b and c. Your details will not be used for any other purpose or shared with a third party without your permission.  Data on unsuccessful candidates will be retained for one year from the vacancy being filled. If you take up employment with us, your information will be held for the duration of your employment plus six full calendar years. Further details are contained in SSAFA’s Privacy Statement at

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