SSAFA – Deputy Housing Manager


£26,137 per annum

37.5 hours plus out of hours.

Norton House Stanford Hall (NHSH), Stanford on Soar

A fantastic opportunity has arisen for a full time Deputy Housing Manager to join the Norton House staff team at SSAFA, the Armed Forces charity.

SSAFA, the Armed Forces charity, supports the person behind the uniform; any time they need us, in any way they need us, for as long as they need us. Every year, SSAFA helps more than 82,000 people from the Forces family to get back on their feet; those currently serving, reserves, veterans and their families. Support is there for people at any stage in their military career; from the youngest recruit to the oldest veteran – no one’s service is ever forgotten. We give hope, help and personal support for as long as it takes to get that person’s life back to where they want it to be.

About the role

Norton House Stanford Hall is a large 8-bedroom home for families visiting injured servicemen and –women undergoing rehabilitation at the Defence Medical Rehabilitation Centre (DMRC) Stanford Hall, near Loughborough. The Home operates 24 hours, which includes out of hours duty, on call, and the responsibility to manage this usually rests more heavily upon the Housing Manager, with support from the Deputy Housing Manager, responding to the residents’ needs.

The residents are the next of kin or main support network of their loved one receiving treatment at the Defence Medical Rehabilitation Centre. The staff members work individually and as part of a team to provide the necessary support to the families in residence. The Deputy Housing Manager supports the manager to provide support and deliver outcomes for the residents at NHSH, therefore an empathic and holistic approach is required.

You will support the manage to ensure the smooth running of Norton House, so that our guests are able to enjoy a ‘home from home’ environment when they come to visit their loved ones at the DMRC.  You will liaise with the DMRC and other external agencies, look at local fundraising opportunities with the Manager, as well as welcoming and caring for guests during their stay.

About the team

The team is made up of the Housing Manager, a Deputy Housing Manager, a Family Support Worker and 2 Housekeepers.  It is a very close knit team that works well together and provides a great service for our guests.  Everyone is involved in helping to make Norton House the best it can be.

About you

You will be required to have excellent communication and interpersonal skills to excel within this position. Proven experience of working with vulnerable adults, preferably including the Armed Forces will be crucial to delivering the service effectively with an ability and willingness to represent Norton House and SSAFA at local events. You will also be required to be flexible with working arrangements, including out of hours working and being part of the on-call system.

SSAFA is an employer that values the diversity of its workforce and welcomes applications from all sections of the community.

No agencies please. Any unsolicited submissions from agencies will be accepted as a direct application from the candidate and no fees will be payable.

For further information

If you have any queries or would like to speak to someone about this role, please contact Cheril Bascombe on 01509649980 for an informal discussion.

To apply, visit SSAFA’s website

Closing date: Midnight on 13/06/2021

Interviews: Will be after 23 June 2021 [If you are invited to attend an interview you will be required to undertake an aptitude test / deliver a presentation as part of the selection process.]

SSAFA is an Equal Opportunities Employer and is committed to using the Disclosure & Barring Service.

If you wish to apply for any of our vacancies you will be asked to answer some screening questions before completing an application form and uploading your CV. Personal data to progress your application for employment is covered under the General Data Protection Regulations (GDPR) Article 6 Section 1b and Article 9 2b and c. Your details will not be used for any other purpose or shared with a third party without your permission. Data on unsuccessful candidates will be retained for one year from the vacancy being filled. If you take up employment with us, your information will be held for the duration of your employment plus six full calendar years. Further details are contained in SSAFA’s Privacy Statement at

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