SSAFA – Head of Volunteer Network Support (London)


£46,500 per annum
37.5 hours per week
Central Office, London EC3R

A fantastic opportunity has arisen for a full time Head of Volunteer Network Support in the Volunteer Operations department at SSAFA, the UK’s oldest national tri-service military charity.

About the role

We are seeking an experienced senior manager to provide the necessary support to SSAFA’s volunteer-led network of branches, service committees and community volunteer groups so that they are able to provide a consistent, quality service to beneficiaries, by developing and delivering an effective volunteer network, through a team of regional Volunteer Support Managers.  This role works closely with Head of Volunteer Services to ensure that the volunteer network is sufficiently recruited, trained and equipped to meet the needs of clients. The successful candidate will ensure that volunteers have a rewarding experience when volunteering for SSAFA by having an effective programme of induction, establishing and managing effective communication channels, promoting volunteering both internally and externally, leading an engagement strategy and fully recognising the significant contribution of volunteers to the work of SSAFA.

This is a strategic role which requires a manager with an understanding of the unique way of life in the armed forces and an understanding of, and empathy with, the volunteer ethos.  The post requires a combination of management skills and experience, gained from the commercial, public or voluntary sector.

The Volunteer Network is complex: there are 92 Branches and some 400 Divisions. These groups provide support to the ex-service community and use a mix of employees and volunteers, based mostly in the UK. Support is provided to the serving community via 68 service committees and community volunteers. All branch and committee chairmen report directly to the National Chairman of Council. The role of Central Office is to provide these volunteer groups with the tools and resources to support clients. This creates a challenge to ensure that the volunteers meet the requirements of Council to deliver the highest standards of service delivery, which can be directly affected through the recruitment, training and organisation of volunteers.


To carry out this role successfully you will have experience of working with, and engaging, volunteers across a wide geographical area and an understanding of the principles and best practice of successful volunteering including recruitment, retention, recognition, engagement and management. You will have experience of developing and implementing effective volunteering strategies that are legally compliant and fit with the organisational goals and values.  You will have a strategic mind set, an open outlook and a willingness to work across boundaries.

SSAFA is an employer that values the diversity of its workforce and welcomes applications from all sections of the community.


For further information

If you have any queries or would like to speak to someone about this role, please contact Julie McCarthy on 020 7463 9212 for an informal discussion.

To apply, visit SSAFA’s website

Closing date: Midnight on Tuesday 01 May 2018

Interviews: 8 and 9 May 2018.  If you are invited to attend an interview you will be required to undertake an aptitude test as part of the selection process.

SSAFA is an Equal Opportunities Employer and is committed to using the Disclosure & Barring Service.

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