SSAFA – Personal and Family Support Worker



Full time 



(with flexibility to work remotely)

About the role

This is a unique opportunity for an empathic person to join our team and contribute to the further development of the service. You will have the opportunity to develop and add to your existing skills and knowledge base in the Social Care field whilst providing welfare support to all serving RAF personnel, their immediate family and dependents. You will be conducting need assessments for our service users to plan and create the appropriate intervention required. You’ll work closely with Station Commanding Officers across a vast geographical area, as well as with relevant Local Authorities, Health and other civilian agencies as well as other military organisations and charities. This is an exciting and sometimes unpredictable role where no two days are the same!

Find out more about the 30 year history of the Personal Support & Social Work Service and hear from a team member at RAF St Mawgan on our careers page.

About the team 

The Personal Support & Social Work Service comprises of 60 qualified and un-qualified social workers and administration support. We have a presence at RAF stations across the UK.

This role is located at RAF Odiham, part of the friendly and supportive South Region.  We are a hard-working team, from diverse professional backgrounds, dispersed across the South of England.  Although we all have our own area of responsibility, we support each other in delivering the best possible service to the military community. You’ll join us as we mark 30 years of serving the RAF as the PS & SWS. 

About you

To carry out this role successfully you will have:

  • Demonstrable experience of working in the field of Health and Social Care i.e., local authority, children and families/adults’ services.
  • Proven experience of carrying out assessments, preparing plans and monitoring and reviewing outcomes – this is fundamental to excelling within this role.
  • Demonstrable organisational skills to manage a varied caseload.
  • Excellent IT skills including experience of using a case management system.

You must be prepared to travel in the course of your work and a full driving licence and use of car are essential.


SSAFA, the Armed Forces charity, has been providing practical, emotional, and financial support to our Forces and their families since 1885. Last year our teams of volunteers and employees helped more than 79,000 people in need, from Second World War veterans to those who have served in more recent conflicts or are still currently serving, and their families.

SSAFA understands that behind every uniform is a person. We are here for that person – any time they need us, in any way they need us, for as long as they need us.

Diversity and Inclusion at SSAFA 

SSAFA exists to support a diverse range of beneficiaries within the armed forces community, and we believe diversity within our teams is key to ensuring we can deliver our services effectively. We thrive on differences and believe it is critical to our success as a worldwide charity. SSAFA is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.

SSAFA is committed to using the Disclosure & Barring Service to ensure we, as an employer, safeguard those we serve. 

Further information about the role

If you have any queries or would like to speak to someone about this role, please contact Samantha Bateman, Social Work Team Lead on 07387 253 445 for an informal discussion or email   

No agencies please. Any unsolicited submissions from agencies will be accepted as a direct application from the candidate and no fees will be payable.

How to apply

You can apply via SSAFA’s website where you’ll also find information about our application process.

Closing date: Midnight on 9 January 2022

Interviews: week commencing 17 January 2022

If you wish to apply for any of our vacancies you will be asked to provide personal information, answer screening questions and upload a copy of your CV. You will remain anonymous to the hiring panel until the shortlisting has been completed. Personal data to progress your application for employment is covered under the General Data Protection Regulations (GDPR) Article 6 Section 1b and Article 9 2b and c. Your details will not be used for any other purpose or shared with a third party without your permission.  Data on unsuccessful candidates will be retained for one year from the vacancy being filled. If you take up employment with us, your information will be held for the duration of your employment plus six full calendar years. Further details are contained in SSAFA’s Privacy Statement at



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