SSAFA – Regional Administrator


£23,000 per annum

37.5 hrs  

Home Based in the South West of England 

A fantastic opportunity has arisen for a full time Regional Administrator to join the South West Region at SSAFA, the Armed Forces charity.

About the role

You will be providing specialist administrative support, working closely with branch volunteers in order to ensure a consistent, timely, quality service is provided to SSAFA beneficiaries.  This will include supporting volunteer caseworkers, call handling, sign-posting and triaging initial enquiries.   The post is home-based but you will need to be able to travel around the South West (Devon, Cornwall and Somerset) once COVID restrictions are lifted.

Please wait until the job offer stage before asking us about flexibility, and we will explore what’s possible for the role.

About the team 

In this new role you will initially be working closely with the volunteers who run SSAFA Cornwall, supporting them to administer casework for SSAFA beneficiaries but also facilitating their work to raise awareness of SSAFA, increase the number of volunteers and build a sustainable future for SSAFA Cornwall.  Over time we anticipate that the successful candidate will increase their support to SSAFA branches in Devon, Plymouth and Somerset. 

About you

You will need to have proven experience in delivering excellent customer service, the ability to plan and manage your own workload and demonstratable experience of high-quality administration skills using Microsoft office 365 suite.

Whilst a Passion and drive for the cause of our charity is key, it would also be beneficial to have an understanding of the way of life for today’s Armed Forces, veterans and their families.

SSAFA is an employer that values the diversity of its workforce and welcomes applications from all sections of the community. 

No agencies please. Any unsolicited submissions from agencies will be accepted as a direct application from the candidate and no fees will be payable. 

For further information  

If you have any queries or would like to speak to someone about this role, please contact Lorna Muffett on to arrange an informal discussion.

To apply, visit SSAFA’s website 

Closing date: Midnight on Sunday 14 March 2021. SSAFA reserves the right to close the vacancy earlier if the target number of applications is reached.

Interviews: Tuesday 16 March 2021 

SSAFA is an Equal Opportunities Employer and is committed to using the Disclosure & Barring Service.

If you wish to apply for any of our vacancies you will be asked to answer some screening questions before completing an application form and uploading your CV.  Personal data to progress your application for employment is covered under the General Data Protection Regulations (GDPR) Article 6 Section 1b and Article 9 2b and c. Your details will not be used for any other purpose or shared with a third party without your permission.  Data on unsuccessful candidates will be retained for one year from the vacancy being filled. If you take up employment with us, your information will be held for the duration of your employment plus six full calendar years. Further details are contained in SSAFA’s Privacy Statement at

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