SSAFA – Regional Casework Manager (North East)


Salary: £28,000

Location: Homebased – North East

Closing date: 5 December

Job Description

About the role

A fantastic opportunity has arisen for a Regional Casework Manager to join the North East and Yorkshire Region at SSAFA, the Armed Forces charity.

You will be part of the regional office team, co-managing a group of casework administrators which will provide specialist administrative and single point of contact support to SSAFA branch based volunteers, to ensure a consistent, timely and quality service is provided to SSAFA beneficiaries.  The role will require you to develop and maintain collaborative working relationships with volunteer branch based casework managers.  At times, the role will require support to the casework administrators with call handling, signposting and the triage of initial enquiries from clients.

To help you establish yourself in this new post you will receive excellent training and induction to SSAFA.  You will influence the processes and procedures within the new regional office, working in a close and collaborative style with another Regional Casework Manager within the team and line managed by the Regional Operations Support Manager.

The post is home-based, but you may have to travel occasionally around the North East and Yorkshire Regions of England.

About the team

The new regional office will be “virtual” and is being created to support the eight SSAFA branches in the North East and Yorkshire region, as the branch based volunteers deliver casework for SSAFA beneficiaries.  The successful candidate will work as part of a larger support team which will include two Regional Casework Managers (this post being one), three Casework Administrators and a Regional Operational Support Manager.  All team members are home based, residing in the region.

About you

To be successful in this role you will have demonstrable experience of managing employees, together with managing and reporting on service delivery.  You will have a track record of building and maintaining relationships with stakeholders, together with achieving results through negotiation and influence.  Previous experience of working with volunteers would be an asset.  You will have used Microsoft Office 365 to a high standard and be capable of quickly learning a computerised case management system.  The successful candidate will have experience of planning and managing their own workload, with minimal supervision.

It would be advantageous to have an understanding of the way of life for today’s Armed Forces, veterans and their families. An understanding of the voluntary sector, and preferably the military charity sector landscape across the North East and Yorkshire would be valuable.  Commitment to SSAFA’s values including equality, diversity and inclusion is vital.


SSAFA, the Armed Forces charity, has been providing practical, emotional, and financial support to our Forces and their families since 1885. Last year our teams of volunteers and employees helped more than 79,000 people in need, from Second World War veterans to those who have served in more recent conflicts or are still currently serving, and their families.

SSAFA understands that behind every uniform is a person.  We are here for that person and their family – any time they need us, in any way they need us, for as long as they need us.

Diversity and Inclusion at SSAFA

SSAFA exists to support a diverse range of beneficiaries within the armed forces community, and we believe diversity within our teams is key to ensuring we can deliver our services effectively.  We thrive on differences and believe it is critical to our success as a worldwide charity.  SSAFA is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.

SSAFA is committed to using the Disclosure & Barring Service to ensure we, as an employer, safeguard those we serve.

Further information about the role

Download a copy of the job description here.

Review the benefits on offer at SSAFA.

If you have any queries or would like to speak to someone about this role, please contact Mick Bower, Regional Operations Support Manager on 07747 536893 for an informal discussion.

No agencies please. Any unsolicited submissions from agencies will be accepted as a direct application from the candidate and no fees will be payable.

How to apply

Follow the instructions here to begin your application.

Closing date: Midnight on 05 December 2021

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