SSAFA – Regional Casework Manager – Wales


£28,000 per annum

37.5 hours per week

Home based – Wales  

A fantastic opportunity has arisen for a Regional Casework Manager for Wales at SSAFA, the UK’s oldest national Armed Forces charity.

SSAFA, the Armed Forces charity, supports the person behind the uniform; any time they need us, in any way they need us, for as long as they need us. Every year, SSAFA helps more than 82,000 people from the Forces family to get back on their feet; those currently serving, reserves, veterans and their families. Support is there for people at any stage in their military career; from the youngest recruit to the oldest veteran – no one’s service is ever forgotten. We give hope, help and personal support for as long as it takes to get that person’s life back to where they want it to be.

About the role

Working as part a Regional Team, and with the support of the Regional Operational Support Manager, this exciting role will be to oversee delivery of the casework service across Wales.  Acting in conjunction with SSAFA colleagues, and in support of Branch Chairmen and volunteers ensuring a consistent, timely, quality service to SSAFA beneficiaries.


To carry out this role successfully you will be a team player with the ability to build and sustain relationships with a range of stakeholders.  You will have excellent IT, monitoring and reporting skills as well as experience of managing employees and working closely and engaging with volunteers.  You will also have experience of delivering support services to clients and a commitment to SSAFA’s values.

You must be willing to travel occasionally to SSAFA to the eight branches across Wales.

Anglesey – Gwynedd – Clwyd – Powys – Gwent – Cardiff and the Vale – Mid Glamorgan – SW Wales.

An understanding of the way of life for todays Armed Forces, veterans and their families would be an advantage but is not essential.

SSAFA is an employer that values the diversity of its workforce and welcomes applications from all sections of the community.

No agencies please. Any unsolicited submissions from agencies will be accepted as a direct application from the candidate and no fees will be payable.

For further information

If you have any queries or would like to speak to someone about this role, please contact Steve Boswell on 07887 052 207 or email (only available up to the 23 July). 

After this date, please call Andrew Woods on 07887 051 865 or via email for an informal discussion.

To apply, please visit SSAFA’s website

Closing date: Midnight on Sunday 8 August 2021

Interviews: Dates TBC (interviews will be conducted via Microsoft Teams)

SSAFA is an Equal Opportunities Employer and is committed to using the Disclosure & Barring Service.

If you wish to apply for any of our vacancies, you will be asked to answer some screening questions before completing an application form and uploading your CV.  Personal data to progress your application for employment is covered under the General Data Protection Regulations (GDPR) Article 6 Section 1b and Article 9 2b and c. Your details will not be used for any other purpose or shared with a third party without your permission.  Data on unsuccessful candidates will be retained for one year from the vacancy being filled. If you take up employment with us, your information will be held for the duration of your employment plus six full calendar years. Further details are contained in SSAFA’s Privacy Statement at

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