SSAFA – Volunteer Services Team Manager (London)




Salary: £40,000
Hours: 37.5 per week
Volunteer Operations, Central Office, London

A fantastic opportunity has arisen for a full-time Volunteer Services Team Manager in the Volunteer Operations department at SSAFA, the UK’s oldest national tri-service military charity.

About the role

We are seeking an experienced manager to provide leadership to the Volunteer Services team in SSAFA consisting of Welfare and Support Advisors.  The team provide a quality service to SSAFA’s volunteer network of branches, service committees and community volunteer groups to enable them to best assist our beneficiaries.

The Volunteer Services Team Manager will ensure that the volunteer network is effectively and efficiently supported with practical, technical and welfare advice.  They will pro-actively work with the network of volunteers to identify areas of concern or risk, work with Learning and Development to provide tailored training and with other SSAFA departments and key stakeholders to provide effective solutions.


To carry out this role successfully you will have:

  • Knowledge and strong experience of providing welfare advice including housing, benefits and debt and be pro-active in keeping up to date with developments in the social welfare field. .
  • An understanding of benevolence and the process and governance of grant making and a demonstrable ability to manage funds and report on the impact of grants to individuals.
  • Effective reporting skills including the ability to produce and analyse management information and statistical information.
  • Solid management experience with an ability to prioritise, manage workload and delegate and support a team.
  • Strong IT skills with significant experience in the administration and use of Casework Management Systems (or CRM systems)

SSAFA is an employer that values the diversity of its workforce and welcomes applications from all sections of the community.


For further information

If you have any queries or would like to speak to someone about this role, please contact Julie McCarthy, Director Volunteer Operations on 020 7463 2403 for an informal discussion.

To apply, visit SSAFA’s website

Closing date: Midnight on Sunday 10th December 2017

Interviews: 18 December 2017.  If you are invited to attend an interview you will be required to undertake an aptitude test as part of the selection process.

SSAFA is an Equal Opportunities Employer and is committed to using the Disclosure & Barring Service.

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