SSAFA – Welfare Administrator 


£18,800 per annum, pro rata 

22.5 hours per week  

Based at RAF Cosford but required to provide cover at RAF Shawbury and RAF Valley 

A fantastic opportunity has arisen for a part-time Welfare Administrator to join the Personal Support and Social Work team at SSAFA, the Armed Forces charity.

SSAFA, the Armed Forces charity, has been providing lifelong support to our Forces and their families since 1885. Last year our teams of volunteers and employees helped more than 85,000 people in need, from Second World War veterans to young men and women who have served in more recent conflicts, and their families.

SSAFA understands that behind every uniform is a person. We are here for that person – any time they need us, in any way they need us, for as long as they need us.

About the role

You will be providing administrative and reception support for the Social Work Team Lead and fieldworkers in the delivery and promotion of a direct Personal Support and Social Work service across a designated region and will work closely with the Regional Administrator.

You will provide a consistent approach in maintaining efficient and effective administrative systems including data entry and IT support that will include collating data and maintaining spreadsheets, analysing, and processing monthly individual statistical forms to inform the Social Work Team Lead and others, as necessary. You will also be required to attend meetings, take, and type up minutes. Type supervision notes and complete other administrative duties as required.

In addition, the Welfare Administrator contributes to the SPOC rota as part of their role, undertaking duties on the dedicated call handling service on a rotational/duty basis and involves answering calls, signposting, and taking messages, referring to management where necessary.

While travel is currently restricted, you will sometimes be required to travel to other bases in the region to provide support and to attend regional meetings.

About the team 

The team consists of one Social Work Team Lead, One Advanced Practitioner and three Personal and Family Support Workers who are spread across three bases in Shropshire and North Wales. We offer a confidential welfare service to ALL military personnel, irrespective of rank, gender, or marital status. We also support spouses, partners, and families.

About you

To carry out this role successfully you will have a track record of:

  • Comprehensive administrative skills
  • Excellent verbal and written communication skills
  • Excellent IT skills including Microsoft Office and Management Information Systems
  • Telephone call handling experience & pleasant telephone manner
  • A high degree of accuracy and quality
  • Demonstrable use of own initiative to manage time effectively, meet deadlines and prioritise workload
  • Effective Team Working

SSAFA is an employer that values the diversity of its workforce and welcomes applications from all sections of the community.

No agencies please. Any unsolicited submissions from agencies will be accepted as a direct application from the candidate and no fees will be payable. 

For further information  

If you have any queries or would like to speak to someone about this role, please contact Social Work Team Lead, Karen Woodcock on 07500 916694 for an informal discussion.

To apply, visit SSAFA’s website 

Closing date: Midnight on 10 May

Interviews: Week Beginning 24 May 2020. If you are invited to Interview you will be required to complete an online aptitude test beforehand.

SSAFA is an Equal Opportunities Employer and is committed to using the Disclosure & Barring Service.

If you wish to apply for any of our vacancies, you will be asked to answer some screening questions before completing an application form and uploading your CV.  Personal data to progress your application for employment is covered under the General Data Protection Regulations (GDPR) Article 6 Section 1b and Article 9 2b and c. Your details will not be used for any other purpose or shared with a third party without your permission.  Data on unsuccessful candidates will be retained for one year from the vacancy being filled. If you take up employment with us, your information will be held for the duration of your employment plus six full calendar years. Further details are contained in SSAFA’s Privacy Statement at


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