SSAFA – Welfare & Grants Advisor


£27,000 per annum

37.5 hours per week

London, EC3R

A fantastic opportunity has arisen for a full time Welfare & Grants Advisor to join the Welfare Team at SSAFA, the Armed Forces charity.

SSAFA, the Armed Forces charity, supports the person behind the uniform; any time they need us, in any way they need us, for as long as they need us. Every year, SSAFA helps more than 73,000 people from the Forces family to get back on their feet; those currently serving, reserves, veterans and their families. Support is there for people at any stage in their military career; from the youngest recruit to the oldest veteran – no one’s service is ever forgotten. We give hope, help and personal support for as long as it takes to get that person’s life back to where they want it to be.

About the role

You will also be responsible for administering grants for the team’s ring-fenced funds to help deserving cases of serving and ex-service families in need.

This is an exciting opportunity for you to expand your welfare and grants experience as well as supporting a team of welfare & grants advisors as we develop this service. The Team provides advice to our volunteer network through email and telephone advice on welfare related issues. We also support by assessing Form As through our casework management system. No two days are the same!

About the team

The primary function of the Welfare and Grants Team is to offer welfare advice to our volunteer network of around 5,500 volunteers. The Welfare Department is a team of four dedicated and knowledgeable advisors headed up by the Welfare and Grants Manager.  We work closely and learn from each other’s varied backgrounds and specialist welfare areas. Your ‘out of the box’ thinking will no doubt enable us to continue supporting our volunteer network with their increasingly complicated client cases.

About you

To carry out this role successfully you will have:

  • Experience of providing welfare advice from at least two of the following key areas: housing, benefits, debt, disability, mobility, or immigration issues.
  • Experience in grant making
  • Up to date knowledge of the latest legislation and welfare trends
  • Excellent communication skills
  • Skills in managing and prioritising workload
  • Good IT skills using MS Office for word processing, PowerPoint presentations, Excel spreadsheets and email.

SSAFA is an employer that values the diversity of its workforce and welcomes applications from all sections of the community.

No agencies please. Any unsolicited submissions from agencies will be accepted as a direct application from the candidate and no fees will be payable.

For further information

If you have any queries or would like to speak to someone about this role, please contact Sarah Adeduntan on 020 7463 9217 for an informal discussion.

To apply, visit SSAFA’s website.

Closing date: Midnight on 4 August 2019.

Interviews: Interviews will be held on the 12 & 13 August 2019. If you are invited to attend an interview you will be required to deliver a presentation as part of the selection process.

SSAFA is an Equal Opportunities Employer and uses the Disclosure & Barring Service. We are committed to safeguarding and expects all employees and volunteers to share this commitment.

If you wish to apply for any of our vacancies, you will be asked to answer some screening questions before completing an application form and uploading your CV.  Personal data to progress your application for employment is covered under the General Data Protection Regulations (GDPR) Article 6 Section 1b and Article 9 2b and c. Your details will not be used for any other purpose or shared with a third party without your permission.  Data on unsuccessful candidates will be retained for one year from the vacancy being filled. If you take up employment with us, your information will be held for the duration of your employment plus six full calendar years. Further details are contained in SSAFA’s Privacy Statement at

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