Bridge for Heroes

The Bridge for Heroes – Welfare Centre Manager


Location: Bridge Centre, King’s Lynn, Norfolk

Status: Full time – 37hrs per week

Salary: £24,700 – £25,974 (depending on skills and experience)

Closing date: 03/01/2022

We have an exciting and rewarding opportunity for an experienced Welfare Centre Manager. This is a varied role instrumental in the provision of case management and welfare support to veterans or their families that need any type of help.

We are looking for a highly motivated, enthusiastic and adaptable individual preferably with knowledge of the Armed Forces and Ex-Services charity network and with the ability to deal with the challenges vulnerable veterans can face in civilian life.

No two days are the same at the Bridge for Heroes and this role will expose you to a diverse service user audience and a wider network of partner organisations. You will deliver a quality holistic service to veterans and their family members with a particular focus on mental health and wellbeing. You will also provide information, guidance and advice, including signposting them to our activities centre and/or externally onto other organisations who can provide assistance.

About the role

This role can be challenging but extremely rewarding. You will meet and interact with persons from diverse backgrounds who may have a wide variety of issues. The Charity provides excellent facilities to first stabilise service users at the Bridge Centre, in King’s Lynn, and then continue to support them by offering a range of free social activities at the Bridge Centre and our new activities centre in North Lynn.

You will be provided with all the necessary tools and training to manage the Bridge Centre which is the first point of contact for service users.  You would be responsible for overseeing the running of the Bridge Centre, working closely with the Welfare Officer and coordinating a team of committed volunteers.

About the team

The Bridge for Heroes is a friendly, family charity that has been operating for 11 years. It has developed to become a locally well know, award winning Charity that provides holistic support to service users in all situations.

About You

To be successful in this role you will be familiar with local mental health provision including that specifically for the Armed Forces Community. You will be a strong communicator and have experience building rapport with people from a variety of backgrounds. It is essential that you are an experienced team leader with a good knowledge of IT systems and basic budget management. You will support the Welfare Officer with a varied case load providing advice on a range of complex issues including housing, finance, relationships and mental health and wellbeing, including loneliness and isolation.

You will be expected to work collaboratively with a team. Using your knowledge of charities and statutory organisations you will ensure that the appropriate practical and emotional support is provided to all our service users.


Pension: Auto enrolment onto the NEST work pension scheme. You will make a minimum contribution of 5% and the Bridge for Heroes will contribute 3%.

Annual Leave: 28 working days including public/bank holidays

For a job description and job application click here or email –

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