Location: Victoria, London SW1
The Not Forgotten (TNF) enriches the lives of injured service personnel. We provide entertainment and recreational activities for a broad demographic of wounded, injured and sick serving personnel and veterans from the Tri-Service and Merchant Navy community.
With emphasis on engagement through a personal approach and with the beneficiary firmly at the heart of everything we do, TNF are looking for an individual office administrator expert, people-centric communicator, exceptional team player and used to administering end-to-end daily business as usual and any other activities. You will also be adept at integrating with supporters and stakeholders.
Benefits for an Office Administrator choosing to work with TNF include:
- Full time competitive annual salary £27K.
- Flexible working – 35 hours per week. Flexible working with the expectation to attend routine business rhythm in the London office in person at least three days a week.
- Pension (after probation) automatically enrolled into a Group Personal Pension Plan.
- Generous annual leave allowance including Christmas closure.
- Sickness allowance (after probation).
- Employee Assistance Programalong with 24/7 access to BUPA wellbeing application.
- Annual Personal Training & Development budget.
- Life Assurance of three times annual salary.
In return for this we are looking for someone who has:
- Team working across the charity and ability to work independently and plan own workload and get going with projects on your own.
- Excellent IT and IM skills, with sound data analysis and visualisation skills including ability to convey complex and multi-source data to different stakeholders.
- Highly organised and able to manage multiple tasks, conflicting priorities, and work under pressure, balancing important tasks with urgent demands. Able to work to work efficiently and to see how to make things work easier and efficient for people.
- An understanding of the charity sector.
- Robust, confident ‘can do’ attitude that thrives on challenges and calm under pressure.
Key responsibilities:
- Assisting the Head of Business Ops & Fin in the daily logistical running and administration of the Charity.
- To carry out a professional admin service to TNF team covering a range of admin related tasks to support the charity;
- Handle incoming calls from existing and potential beneficiaries, benefactors, or supporters, providing information on TNF events availability and assisting with registering;
- Manage calendars, appointments, and team meetings;
- Manage internal databases, email and mailing lists to beneficiaries, benefactors, or supporters.
- Ensure the database is kept accurate and up to date by recording changes including mailing preferences, address details and other relevant information;
- Manipulate and exploit the CRM data to inform improvement activities;
- Maintain efficient GDPR CRM compliant records and
- Represent TNF at a variety of events, including Royal and prestige events.
To hold a full UK driving Licence and have access to a road worthy vehicle and business insurance. TNF are committed to ensuring the wellbeing and safety of all our beneficiaries, this includes developing, implementing, and maintaining effective recruitment policies and procedures to promote the safeguarding of these beneficiaries. Before commencing employment, the Head of Business Operations & Finance undertakes pre-employment checks on all applicants who have been offered a role with the Charity. These checks include an Enhanced Disclosure and Barring Service (DBS), which will be renewed every 3 years, the right to live and work in the UK, as well as two satisfactory references.
All staff will be required to complete training on Safeguarding Adults within their first week of employment.
Application Information:
A detailed job description can be requested from Steve Bates
Please send your CV and a cover letter no longer than two pages to Steve Bates
Applications will close at 6pm on 1 August 2025.
Shortlisting and interviews will take place w/c 4 August 2025.
As a signatory of the Armed Forces Covenant, TNF welcomes applicants who are veterans and/or reservists.
