The Royal British Legion – Benefits, Debt and Money Advisor Level 2


Location: Wales 

Salary: £26,010 per annum 

About The Royal British Legion
The Legion is at the heart of a national network that supports our Armed Forces community through thick and thin – ensuring their unique contribution is never forgotten. We’ve been here since 1921 and we’ll be here as long as they need us.

Our Values and Behaviours
Does the following describe you?
– a desire to provide great service and support
– enjoy and thrive working in teams and with others
– passionate about supporting the Armed Forces community and honouring their contribution
– come to work each day to be the best you can and to learn and develop

If so then we would like you hear from you ….

The Role
The Royal British Legion’s Benefits, Debt and Money Advice Service supports beneficiaries and their families who are experiencing financial difficulties. We are seeking to recruit a committed and enthusiastic team player to join the team delivering a high quality, person-centred Benefits, Debt and Money Advice Service across the Wales region.

With a passion for supporting beneficiaries whose issues may include welfare benefit appeals and priority debts, you will require the ability to work under your own initiative, combined with up to date knowledge and experience.

You will have significant experience of managing a caseload of debt and benefit cases, and of prioritising tasks on a daily basis.  You will provide advice, advocacy and representation using your knowledge and experience of the relevant legislation.

You will have excellent interpersonal skills and be able to foster and maintain strong relationships to ensure proactive and effective work with clients, colleagues and other stakeholders.

You will be home based covering Wales with regular attendance at the Cardiff Office.

You will be required to travel regularly for meetings, carrying out appointments and attending training.

Extensive travel is required across Wales.  Regional travel will also be required. A full driving license is essential.

The role is subject to relevant employment checks, including Enhanced DBS Clearance.

The closing date for the role is Tuesday 26 November 2019.

Interviews will be held on Tuesday 3 December 2019 at the Cardiff Office, Alliance House, 18/19 Hight St, Cardiff, CF10 1PT.

Download the job description here.

To find out more about working for The Royal British Legion, click here. To find out more about this role, visit the Jobs Portal, or contact


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