Tickets for Troops – Operations Assistant


Reports to: Director of Operations
Location: Victoria, London
Start date: 1st October 2018
Length of contact: Permanent with a 3 month probation period.
Salary: £21,350 (London Living Wage)
Pension: All employees working for Tickets For Troops are enrolled into a workplace pension scheme.

Tickets For Troops ( was set up in 2009 to recognise the brave servicemen and women who spend months away from their families, need to be available to serve at short notice and put their lives on the line for our country. We recognise the troops’ commitment, drive and dedication by offering them, on behalf of our donors, tickets to events which they can share with their loved ones, as a small acknowledgement of the work they do. We have over 160,000 troops registered to the charity. Tickets For Troops has allocated over 1,000,000 tickets to our nation’s heroes in the last nine years demonstrating the enormous support and respect our UK sports, music, theatre and entertainment industries have for our military men and women.

Who we’re looking for and to do what?

We’re looking for someone who is keen to provide excellent customer service to our military members and who wants to develop their administrative skills. We want someone who enjoys delivering good news as you will be making lots of phone calls to inform troops that they have been successful in obtaining complimentary tickets for events. You will also have the opportunity to support the operations of the charity
whilst working hard to improve the ticket supply we offer our servicemen and women so we need someone who is ready to get stuck in.

The Tickets For Troops team is quite small and therefore you will become very much part of the team. This is a great opportunity to gain invaluable
experience and enhance your CV.

Your responsibilities

1. Providing a high level of customer service for our members, ensuring a consistent and professional approach to all queries via phone and email – this will be at least 50% of your workload.

2. Working with the TFT team to ensure all ticket donations are successfully allocated and distributed to service personnel on time;

3. Sourcing and collating feedback from troops;

4. Conducting event research to build the events list, maximising all opportunities for our members;

5. Assisting the Director of Operations with the organisation and fulfilment of fundraising, special TFT events and any other projects or tasks as

6. Responsible for customer service and community management of all Tickets For Troops social media channels.

Person specification

Desired qualifications

  • University Degree
  • However, applications will be looked at from those who do not hold a University Degree and meet the skill requirements below

Essential skills

  • Great listener, note taker and ability to take on and process information
  • Excellent verbal and written communication skills
  • Excellent deliverer of customer service
  • Good knowledge of Microsoft packages (particularly Word and Excel)
  • Strong organisational skills
  • Strong ability to prioritise workload to meet deadlines
  • Very good at working well under pressure
  • Very good at working well independently and as part of a team
  • Proactive
  • Emphatic with the vision, values and aims of the charity.

Desired experience

  • Knowledge of the charitable sector
  • Knowledge and interest of live events industry, sports clubs, gigs, concerts and entertainment events
  • Knowledge of the military
  • Previous voluntary experience
  • Worked in an office environment

How to apply?

Please email your CV and cover letter (max 2 pages) to telling us how you meet the person specification above, what you can bring to the team and most importantly why you would like to work for Tickets For Troops.

Deadline for applications will be 14th September – please note we may review and make contact with potential candidates before the deadline.

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