Victory Services Club – Food & Beverage Assistant

Casual Contract – £9.50 per hour

28 days holiday

Free meals on duty

Uniform provided

Training and development

Responsible for: Delivery of services to Club catering and events
Responsible to: F&B Manager, Deputy F&B Manager, Assistant F&B Manager, F&B Supervisor

Primary Role:

As a Food & Beverage Assistant you will be working in all areas of the department, as needed, to deliver an excellent Member and guest experience while working to exceed departmental targets.

Specific Tasks:

  • To assist and deliver high customer service to all members and guests as directed by the Food and Beverage Manager or one of their deputies.
  • To assist Club Members and their guests in any query they may have about the Club.
  • To be familiar with the menu in the Grill and Club Dining i.e. food knowledge & allergies.
  • To offer menu recommendations upon request.
  • Take accurate food and drinks orders, using a POS ordering software system (Infodata) and order slips.
  • Up-sell additional products when appropriate.
  • Communicate order details to the Kitchen Staff if necessary or required.
  • Serve food and drink orders.
  • Arrange table settings and maintain a tidy dining area.
  • To check Member’s ID card when asked for the bill.
  • Deliver checks and collect bill payments.
  • To be familiar with the menu in Events and the different types of service provided/offered.
  • To provide assistance to managers in the serving of guests during event functions to ensure a positive guest experience.
  • To set up event rooms as requested by the supervisor/manager to include glassware, service-ware, linen, etc.
  • To attend team briefing to review daily specials, changes on the menu and service specifications for reservations (e.g. large parties, pre-booking).
  • To be fully conversant with the EPOS system installed at the Club.
  • To liaise and assist in all areas of the F&B Department during peak periods.
  • Preparation of F&B outlets ready for service as per HAM folder.
  • Service to Members as per HAM folder.
  • To inform the necessary individual of any issues that may arise during service to avoid any possible service faults for the Members and their guests.
  • To ensure that all areas of the F&B department are clean and tidy.
  • To ensure that there is accurate revenue capture in all F&B outlets.
  • To ensure that you keep yourself abreast of any departmental or Club changes via the communication methods employed at the Club.
  • To work in a professional, courteous manner [towards Members, guests and colleagues] in any of the F&B outlets.
  • To ensure that you are fully aware of your start time on any given day.
  • To ensure that once you have changed into your work uniform that you clock in via the appropriate method.
  • To ensure that once you have finished your shift prior to changing you clock out via the appropriate method.
  • Provide excellent customer service to all our Members and guests at all times.
  • To attend meetings and training course as required.
  • From time to time you will be required to undertake other duties of a similar nature as may be reasonably required by your line manager.

Health & Safety and Environment:

  • Adhere to the direction and guidance given in the Club Staff Handbook.
  • To follow Health & Safety procedures as per Club policy.
  • All staff are required to use energy resources efficiently and sparingly.
  • Recycle waste where appropriate and to stop or report any wasteful practices.
  • Daily and weekly cleaning schedules are implemented.
  • To follow Food Hygiene procedures.
  • Comply with local licensing laws.

Previous Experience and Skills:

  • Positive attitude.
  • Good communication skills including excellent spoken English.
  • Commitment to delivering high levels of customer service.
  • Excellent grooming standards.
  • Flexibility to respond to a range of different work situations.
  • Ability to work on your own or in teams.

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

  • Previous Food & Beverage and/or industry experience.
  • Experience with cash handling.
  • Knowledge of Food Hygiene Regulations.

Please send CVs to Matthew Horne at matthew.horne@vsc.co.uk

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