Walking With The Wounded – Care Coordinator


Location: Northern Ireland, Hybrid of Homeworking and office working; Northern Ireland Veterans’ Support Office (NIVSO), 25 Windsor Park, Belfast, BT9 6FR.   Travel across NI will be required

Salary: £25,000

Hours: 37.5 hours per week (e.g. 9-5, half hour unpaid break)

Contract type: 12 Months fixed term (potential to extend subject to funding)

Company benefits: 5% Employer Pension Contribution

Employee Assistance Programme

Bike to Work Scheme

Travel Expenses

Walking With The Wounded (WWTW) supports those who have served in the Armed Forces and their families, empowering them to regain their independence, thrive and contribute in our communities.

WWTW recognise that for some ex-servicemen and women, the route to care looks complex and often inaccessible. By providing an integrated Care Coordination service, WWTW will ensure these individuals are provided the breadth of care they need, as well as providing support to their families. The Care Coordinator will be an impactful and crucial service to a small cohort, which is highly ‘in need’.

WWTW’s Care Coordination service involves the assessment of needs for your client, the sourcing of appropriate support and the ongoing navigation of that support. You remain the central point of contact as you support your service user to address their challenges; which may include a lack of secure housing, debt, social isolation, relationship breakdowns, lack of education and training, welfare issues or substance misuse.

We are looking for a Care Coordinator who fully appreciate the patience, resilience and self-motivation that are required to support a dispersed and diverse caseload of complex individuals. You must be someone who is able to work independently, particularly in managing your time and caseload, whilst recognising that you are one crucial element of a wider team of support who will need to work collaboratively to get the best outcome for clients. We welcome applicants who have experience or specialise in housing, although it is not essential. Experience of working with veterans would be beneficial although again, not essential.

The Care Coordinator will have a caseload of complex ex-servicemen and women. Working with local delivery partners, you will make referrals for specialist support, whilst retaining the overall caseworker responsibilities. Your role will be crucial to the success of the service user’s outcome. If you are an experienced caseworker with an understanding of working with more complex clients, we would like to hear from you.

WWTW has continued to deliver Care Coordination during Covid19. Where possible support is delivered via remote means. Where face-to-face support is deemed necessary for the needs of the service user, WWTW take staff health and wellbeing very seriously and we are supporting our teams with safe face-to-face working.

For an informal discussion please contact Aileen Grant on 07795 950 991.

You can read more about WWTW on our website www.walkingwiththewounded.org.uk 

Apply by submitting our short application form accompanied by your CV and a cover letter.

It is important you read through WWTW key values, the Job Description and Person Specification prior to completing and submitting WWTW short application with a supporting CV and cover letter, all documents can be accessed here.

The closing date for applications is Monday 22 November 2021.  Please submit your application early to avoid disappointment as the advert may be closed early if sufficient applications are received.

Interviews are planned W/C 29 November 2021 and may be held via Zoom/Teams or similar platform, depending on current Covid-19 restrictions.

Walking With The Wounded promotes family friendly flexible working opportunities where operational needs allow, is an equal opportunities employer and committed to promoting and protecting the physical and mental health and wellbeing of its staff.

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